Field Applications Engineer – Network Test & Synchronization Technology
Location:
San Jose, CA or surrounding area (Remote with 50% travel)
Be the technical lead for West Coast customers on a small, expert team.
My client is a growing global technology company. They design and build test instrumentation for network synchronization and network emulation, and their customers use it to check that critical telecoms infrastructure performs as it should. They’re looking for a Field Applications Engineer to join their small Americas sales team and act as the main technical contact for partners and customers across the West Coast.
The role
You’ll guide customers from the first technical conversation through to resolving issues after the sale. You’ll get to know the product line in depth, help customers set up and debug their test environments, and show how the solutions meet their requirements. You’ll work closely with Engineering, Marketing, Sales and Operations, and your customer insight will feed into the products.
You will:
Learn the product line and the technologies behind it in depth
Provide pre-sales and post-sales technical support, building consultative relationships with partners and customers
Assess product capability against customer needs and help define test requirements
Prepare test configurations, debug lab setups and see issues through to resolution
Run product demonstrations that show how the solutions meet each customer’s requirements
Spot new business opportunities and help put proposals together
Travel around 50% of the time, mostly within the region, with some international travel
What you’ll bring
Experience in computer networking
A bachelor’s degree, or equivalent networking experience
Networking and protocol knowledge (CCNA or equivalent is a plus)
Strong written and verbal communication, and confidence presenting
The ability to build trusted relationships with customers
A self-starting, adaptable approach. You prioritize well, work independently and enjoy being part of a team
What’s on offer
Competitive Salary plus OTE
Benefits package: health, 401(k)
A friendly, inclusive culture with a strong focus on employee engagement and well-being.
Growth and development in a business that’s expanding
Some international travel to the company’s HQ for sales meetings and training
You must have the unrestricted right to work in the US.
Interested?
Apply now, or contact Steve Bernat at Octagon Group for a confidential conversation.