We are looking for an experienced FGPP SME (Functional and Technical Subject Matter Expert) with strong functional and technical expertise in FGPP. The ideal candidate should have extensive hands-on experience in FGPP configuration, production support, issue analysis, and technical architecture.
Mandatory Requirements
14+ years of overall IT experience.
Strong functional and technical knowledge of FGPP.
Good understanding of FGPP technical architecture.
Hands-on experience with FGPP configuration, including profile and rule setup.
Strong experience in issue and case analysis, troubleshooting, and production support.
Senior L2/L3 support profiles are acceptable, provided they have strong techno-functional FGPP expertise.
Candidates whose experience is predominantly testing-focused should be avoided.
Candidates must have sufficient SME-level expertise to clear the client interview.
Recent FGPP experience within the last three years is mandatory.
Experience with GPP versions such as 4.5, 4.6, or 4.7 is preferred/required as applicable to the project.
Mandatory Skills and Candidate Questionnaire
Please collect the following information from each candidate:
FGPP Issue/Case Analysis: Hands-on experience with triage, issue recreation, trace analysis, database queries, and GUI-based troubleshooting.
FGPP Functional Knowledge: Depth of understanding of FGPP business processes and functional workflows.
FGPP Configuration: Hands-on experience configuring profiles and rules, not just designing the setup.
Customer-Facing Experience: Experience leading technical calls and communicating with customers.
Recent FGPP Experience: Details of FGPP projects handled within the last three years, including GPP versions used (e.g., 4.5, 4.6, or 4.7).
Notice Period: Current notice period and earliest available joining date.
Work Schedule: Confirmation of availability to work during US business hours, aligned with the EST time zone.