Job Title: IT Support Level 1 (MSP)
Remote, within South Africa
Full time, US working hours (3pm-11pm/4pm-12am SAST)
Independent Contractor
Overview:
We are seeking a proactive and customer-focused Level 1 IT Support Technician with a minimum of 2 years of hands-on experience. The ideal candidate will be the first point of contact for technical support, responsible for resolving hardware, software, and network issues and escalating complex problems as needed.
Key Responsibilities:
- Provide first-line support for end-user technical issues via phone, email, or ticketing system
- Troubleshoot and resolve issues related to desktops, laptops, printers, and other IT equipment
- Assist with user account management, including password resets and access permissions
- Install, configure, and update software and operating systems
- Document issues, resolutions, and maintain accurate support records
- Escalate unresolved issues to higher-level support teams in a timely manner
Requirements:
- Minimum 2 years of experience in an IT support or helpdesk environment (MSP)
- Strong knowledge of Windows OS, Microsoft 365, and basic networking
- Excellent communication and problem-solving skills
- Ability to manage multiple tasks and prioritize effectively
- Customer service mindset with a positive, can-do attitude
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