The Facilities Dispatch Operator serves as the primary point of contact for
facility-related service requests within a manufacturing environment. This role
is responsible for receiving incoming calls, accurately documenting maintenance
issues, and entering work orders into a Computerized Maintenance Management
System (CMMS). The position supports mission-critical operations by ensuring
timely and precise communication between facility occupants, maintenance teams,
and operational leadership.
Pay & Schedules Available:
$23/hourly, weekend nights + on call as needed
Benefit Information: ABM offers a comprehensive benefits package. For
information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team
Members
RESPONSIBILITIES
Answer high-volume incoming calls related to production and facility issues
(HVAC, electrical, plumbing, structural, and specialized maufacturing
systems)
Collect detailed and accurate information regarding service requests from
engineers, technicians, and facility personnel
Enter, update, and track work orders within the CMMS system with a high level
of accuracy
Prioritize requests based on operational impact, safety, and mission-critical
requirements
Dispatch or notify appropriate maintenance personnel or contractors as needed
Monitor open work orders and provide status updates to requestors and
supervisors
Identify and escalate urgent issues that could impact production, safety, or
compliance
Maintain complete and accurate records for auditing and regulatory compliance
(FAA, OSHA, and company standards)
Support continuous improvement efforts in maintenance operations and call
handling efficiency
QUALIFICATIONS
High school diploma or equivalent required
Experience in a call center, dispatch, or maintenance coordination role
preferred
Familiarity with CMMS platforms (e.g., Maximo or similar systems) strongly
preferred
Experience in aerospace, manufacturing, or industrial facility environments
is a plus
Strong communication skills, with the ability to interact with technical
personnel and leadership
Excellent data entry accuracy and attention to detail
Ability to manage multiple tasks in a fast-paced, high-reliability
environment
Basic computer proficiency (Microsoft Office, enterprise systems)
Ability to obtain and maintain any required security clearances
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility,
engineering, and infrastructure solutions. Every day, our over 100,000 team
members deliver essential services that make spaces cleaner, safer, and
efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate,
aviation, education, mission critical, and manufacturing and distribution. With
over $8 billion in annual revenue and a blue-chip client base, ABM delivers
innovative technologies and sustainable solutions that enhance facilities and
empower clients to achieve their goals. Committed to creating smarter, more
connected spaces, ABM is investing in the future to meet evolving challenges and
build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate
on the basis of any trait or characteristic protected by applicable federal,
state, or local law, including disability and protected veteran status. ABM is
committed to working with and providing reasonable accommodation to individuals
with disabilities. If you have a disability and need assistance in completing
the employment application, please call 888-328-8606. We will provide you with
assistance and make a determination on your request for reasonable accommodation
on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program.
E-Verify is an internet-based system used to electronically confirm employment
eligibility.
ABM is a military-friendly company proudly employing thousands of men and women
who have served in the U.S. military. With ABM, you’ll have access to a
world-class training program and ample opportunities to use the skills you
developed while serving our country. Whether you’re looking for a frontline or
professional position, you can find post-military career opportunities across
ABM.
ABM directs all applicants to apply at www.abm.com/careers
[https://www.abm.com/careers]. ABM does not accept unsolicited resumes or
submissions outside of this portal. Applicants should submit their
application by clicking Apply Now.
For more information, visit www.abm.com [https://www.abm.com/]