Export Operations Manager – International Air & Ocean Freight Los Angeles, CA (Secondary Location: Baltimore, MD)
Who We Are
Our client is an international freight forwarder specializing in complex air and ocean export operations, including time-critical, regulated, and government-related cargo. They operate across air, ocean, and intermodal transportation with a strong focus on compliance, operational excellence, and service reliability.
They are seeking an experienced Export Operations Manager to lead a high-performing export team handling international shipments across air, ocean, and intermodal environments. This is a hands-on leadership role in a fast-paced global logistics environment.
The Role
This is a working leadership position where you will manage people, processes, and performance while also stepping into shipments and escalations when needed to ensure seamless execution and customer satisfaction. You will own end-to-end international export operations, ensuring compliance, efficiency, and high service standards across all shipments.
What You’ll Do
Lead and support export operations team performance and daily shipment execution
Manage end-to-end international export processes from booking through delivery
Act as escalation point for complex shipments and service issues
Ensure compliance with ITAR and other regulated cargo requirements
Coordinate air, ocean, and intermodal export movements
Support team development, training, and workflow optimization
Maintain strong communication with clients, vendors, and internal teams
Track operational KPIs and reporting
What We’re Looking For
7+ years of freight forwarding export operations experience required
Prior experience in a team lead or management role required
Strong knowledge of international air/ocean export processes
Hands-on experience with ITAR or regulated cargo
Experience in high-volume, fast-paced export environments
Strong customer service and problem-solving skills
CargoWise experience strongly preferred
Location & Eligibility
This is an on-site role based in either Baltimore, MD or Los Angeles, CA. Candidates must currently reside within commuting distance of one of these locations. Relocation assistance and visa sponsorship are not available.
Benefits
Medical, Dental, and Vision coverage
401(k) Safe Harbor with 3% company contribution
2 weeks vacation + 5 personal days
5 work-from-home days per month
Paid volunteer time off
Additional standard company benefits