Staples is business to business. You’re what binds us together.
Our world class sales and sales support teams work directly with businesses of
all sizes to offer products and services to meet our customers’ unique needs. We
are committed to understanding our customers and use best-in-class sales tools
and technology to find the best solutions. We’re constantly discovering new ways
to reach our goals, taking time to develop our skills and investing in our
career growth, so we can enjoy lucrative opportunities and grow our careers both
within and beyond sales.
At Staples, we're more than a workplace. We're a trusted partner helping
businesses of all sizes succeed. As an Expert Team Associate, you'll serve as a
dedicated resource for small and mid-sized business customers, building
meaningful relationships and delivering solutions that help them grow. If you
enjoy connecting with people, solving problems, and uncovering opportunities to
make a real impact, this is an exciting opportunity to build your career in a
fast-paced, customer-focused sales environment.
As an Expert Team Associate, you will play a critical role in supporting and
growing Staples' small and mid-sized business customer base. Through email,
phone, and virtual meetings, you will engage customers, understand their needs,
recommend solutions, and strengthen long-term partnerships. Your ability to
build rapport, confidently communicate value, navigate customer conversations,
and identify growth opportunities will directly contribute to customer success,
loyalty, and business growth. This role is ideal for someone who is
customer-centric, growth-oriented, and motivated by helping businesses achieve
their goals.
What You’ll Be Doing:
Manage customer interactions across email, phone, and virtual meetings,
providing timely and professional support.
Build strong relationships with small and mid-sized business customers by
understanding their needs and recommending tailored solutions.
Proactively identify growth opportunities and generate leads to help increase
customer spend and share of wallet.
Utilize product knowledge and consultative selling techniques to drive
revenue and customer satisfaction.
Conduct account research and analyze sales trends to prepare for customer
conversations and identify business opportunities.
Accurately maintain Salesforce records, manage sales pipelines, and document
customer interactions.
Qualify, manage, and close sales opportunities through effective discovery
conversations.
Coordinate smooth handoffs of qualified opportunities to the appropriate
sales teams and specialists.
Partner with cross-functional teams, including Category Sales Specialists and
Customer Service teams, to deliver exceptional customer experiences.
Achieve performance goals related to revenue generation, opportunity
creation, customer satisfaction, quality, and service metrics.
Participate in ongoing training and development to enhance sales
effectiveness and customer engagement skills.
What You Bring To The Table:
A passion for helping customers succeed and grow their businesses.
Strong relationship-building skills with the ability to establish trust and
credibility quickly.
A consultative mindset focused on understanding customer challenges and
delivering meaningful solutions.
The ability to proactively identify opportunities and drive customer growth.
A commitment to delivering exceptional service and creating positive customer
experiences.
Confidence communicating professionally through written, verbal, and virtual
channels.
A collaborative approach and willingness to partner across teams to achieve
the best outcomes for customers.
What’s Needed- Basic Qualifications:
1+ years of experience in a customer-focused, customer service, sales, or
related role.
Strong organizational and time management skills with the ability to manage
multiple priorities effectively.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office applications, including Excel and Outlook.
Experience using Salesforce or a comparable CRM or sales platform.
Strong computer navigation skills and the ability to work across multiple
software applications simultaneously.
Exceptional typing skills (60+ words per minute).
Self-motivated, proactive, and comfortable working in a performance-driven
environment.
Ability to confidently recommend products, influence purchasing decisions,
and support customer buying needs.
What’s Needed - Preferred Qualifications:
High school diploma, vocational education, or equivalent experience.
Experience supporting business customers in a consultative sales environment.
Inside sales, account management, lead generation, or business development
experience.
Experience working in a metrics-driven organization with revenue, customer
satisfaction, or service performance goals.
Proven ability to build customer relationships through phone, email, and
virtual engagement channels.
We Offer:
Competitive Pay
Inclusive culture with associate-led Business Resource Groups.
Staples offers both Full-Time and Part-Time benefits. Some Full-Time benefits
include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1
floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health
Wellness programs, and more perks and benefits
[https://careers.staples.com/global/en/staples-life-benefits]
The salary range represents the expected compensation for this role at the time
of posting. The specific base pay may be influenced by a variety of factors to
include the candidate's experience, skill set, education, business
considerations, geography, and internal equity. Some roles may also be eligible
for overtime pay, in accordance with federal and state requirements.
Staples is an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
gender identity, sexual orientation, age, national origin, protected veteran
status, disability, or any other basis protected by federal, state, or local
law.