Experienced Virtual Assistant – Project Management & Admin Support for Growing Therapy Practice at brighthush

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About brighthush

At brighthush, we’re redefining the way mental‑health professionals connect with their clients. Our mission is to empower therapists, counselors, and holistic practitioners with the tools, support, and community they need to thrive. By combining cutting‑edge technology, compassionate care, and a steadfast commitment to social justice, we help our partners deliver transformative services to diverse populations across the United States.

Why Join brighthush?

We’re on a rapid growth trajectory, and we’re looking for a self‑starting, highly organized Virtual Assistant to become an integral part of our remote team. If you’re passionate about making a difference in people’s lives, thrive in a fast‑paced environment, and want to grow your career while enjoying the flexibility of remote work, brighthush is the place for you.

What You’ll Do

As a Virtual Assistant at brighthush, you’ll be the backbone of our operations, ensuring that every project moves smoothly from inception to completion. Your day‑to‑day responsibilities will include:

• Project Management: Own end‑to‑end project lifecycles for our therapy practice clients, setting clear milestones, tracking progress, and delivering on time.
• Administrative Support: Handle scheduling, email triage, data entry, and document organization for multiple clients simultaneously.
• Lead Conversion & Outreach: Manage lead pipelines, nurture prospects through email sequences, and coordinate follow‑up calls to convert inquiries into booked appointments.
• Research & Reporting: Conduct market research, compile competitive analyses, and produce insightful reports that inform strategic decisions.
• Client Communication: Serve as the first point of contact for clients, adapting your communication style to match their unique needs and maintaining a professional, empathetic tone.
• Process Improvement: Identify bottlenecks, propose workflow enhancements, and implement tools that increase efficiency across the organization.
• Data Management: Maintain accurate client databases, update CRM records, and ensure data integrity across all platforms.

Key Responsibilities

• Manage multiple projects with overlapping deadlines, ensuring timely delivery and high quality.
• Schedule appointments, coordinate calendars, and send reminders to clients and internal stakeholders.
• Draft, edit, and send professional emails, proposals, and client communications.
• Track and report on key performance indicators (KPIs) such as lead conversion rates, client satisfaction scores, and project completion metrics.
• Conduct research on industry trends, competitor offerings, and potential partnership opportunities.
• Assist in the creation of marketing materials, social media content calendars, and client newsletters.
• Collaborate with the COO and other senior leaders to align operational activities with strategic goals.

Essential Qualifications

• Proven experience in administrative or operations roles, preferably within a therapy or mental‑health practice.
• Strong written and verbal communication skills, with the ability to tailor messages for diverse audiences.
• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain high attention to detail.
• Proficiency with project management tools (e.g., Asana, Trello, Monday.com) and CRM systems (e.g., HubSpot, Salesforce).
• Excellent organizational and analytical skills, with a knack for process improvement.
• Self‑starter mindset: comfortable taking initiative, solving ambiguous problems, and proposing actionable plans.
• Critical thinking ability: assess project priorities and recommend strategic adjustments when necessary.
• High level of professionalism and discretion when handling sensitive client information.

Preferred Qualifications

• Experience in the mental‑health or wellness industry, including familiarity with HIPAA regulations.
• Background in marketing, content creation, or social media management.
• Knowledge of telehealth platforms and virtual appointment scheduling.
• Experience with data visualization tools (e.g., Tableau, Power BI) to create actionable dashboards.
• Multilingual capabilities or experience working with diverse client populations.

Skills & Competencies

• Project Management & Process Optimization
• Client Relationship Management
• Time Management & Prioritization
• Communication & Interpersonal Skills
• Problem Solving & Critical Thinking
• Technical Proficiency (MS Office, Google Workspace, project tools)
• Adaptability & Resilience in a fast‑moving environment

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you grow with us, you’ll have the chance to:

• Progress into senior project management or operations roles.
• Lead cross‑functional initiatives that shape the future of our service offerings.
• Participate in ongoing training, including workshops on mental‑health best practices, technology adoption, and leadership development.
• Attend industry conferences and webinars to stay ahead of emerging trends.
• Contribute to our internal knowledge base, sharing insights that benefit the entire organization.

Work Environment & Culture

brighthush is a fully remote, inclusive, and collaborative workplace. We celebrate diversity and are committed to creating a safe space for all employees, regardless of gender, race, ethnicity, sexual orientation, age, religion, or disability. Our culture is built on:

• Transparency: Open communication channels and regular town‑hall meetings.
• Flexibility: Work from anywhere in the U.S. with a schedule that adapts to your life.
• Community: Regular virtual coffee breaks, team‑building activities, and mentorship programs.
• Social Impact: Active participation in advocacy for LGBTQ rights, women’s rights, and civil liberties.
• Well‑being: Access to mental‑health resources, wellness stipends, and supportive policies.

Compensation & Benefits

We offer competitive pay and a comprehensive benefits package designed to support your professional and personal well‑being:

• Base rate: $22 per hour, with potential to increase based on performance and experience.
• Performance bonuses: Up to $10,000 annually for exceeding key metrics.
• Flexible hours: Start at 20 hours per week, with the possibility to grow to 40 hours as the business expands.
• Remote work stipend: Coverage for home‑office equipment and internet expenses.
• Health & wellness: Access to virtual counseling services, meditation apps, and fitness memberships.
• Professional development: Reimbursement for courses, certifications, and conference attendance.
• Paid time off: Generous vacation policy, sick leave, and paid holidays.

How to Apply

Ready to join a mission‑driven team that values innovation, compassion, and growth? Submit your resume, a brief cover letter highlighting your relevant experience, and any portfolio pieces that showcase your project management or administrative expertise. We’re excited to learn how you can help brighthush continue to transform mental‑health care for diverse communities.

Apply now and become a pivotal part of brighthush’s journey to empower therapists and their clients worldwide.

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