About brighthush
brighthush is a leading global financial services firm that empowers businesses and governments to manage their treasury functions with precision, transparency, and innovation. With a presence in over 30 countries and a portfolio that spans cash management, foreign exchange, risk mitigation, and regulatory compliance, brighthush is at the forefront of shaping the future of treasury operations. Our mission is to deliver world‑class solutions that help clients navigate complex financial landscapes, optimize liquidity, and achieve strategic objectives.
At brighthush, we believe that people are the cornerstone of our success. We foster a culture of collaboration, continuous learning, and inclusion, where every team member is encouraged to bring fresh ideas, challenge the status quo, and grow both personally and professionally. Whether you are a seasoned treasury professional or a recent graduate eager to launch your career, brighthush offers an environment where you can thrive, innovate, and make a tangible impact.
Position Overview
The Treasury Customer Service Representative will serve as the frontline liaison between brighthush and our diverse client base. This role requires a blend of financial acumen, exceptional communication skills, and a passion for delivering outstanding service. You will be responsible for handling day‑to‑day treasury inquiries, troubleshooting transaction issues, and ensuring that clients receive timely, accurate, and compliant support. In addition, you will collaborate closely with cross‑functional teams—including Operations, Risk, and Technology—to streamline processes, implement best practices, and contribute to continuous improvement initiatives.
Key Responsibilities
- Client Interaction & Support: Serve as the primary point of contact for treasury-related inquiries, providing clear, concise, and accurate information to clients via phone, email, and chat.
- Transaction Management: Review, validate, and resolve treasury transactions, including wire transfers, ACH payments, foreign exchange orders, and cash sweep instructions.
- Issue Resolution: Investigate and resolve discrepancies, errors, or delays in treasury processes, escalating complex issues to senior specialists or relevant departments as needed.
- Compliance & Risk Mitigation: Ensure all client interactions and transaction handling adhere to internal policies, regulatory requirements, and anti‑money laundering (AML) standards.
- Process Improvement: Identify bottlenecks or inefficiencies in treasury workflows and collaborate with Operations and Technology teams to implement streamlined solutions.
- Documentation & Reporting: Maintain accurate records of client communications, transaction details, and resolution actions; generate regular reports for management review.
- Knowledge Sharing: Participate in training sessions, knowledge base updates, and cross‑team workshops to stay current on treasury products, regulatory changes, and industry best practices.
- Client Relationship Building: Proactively engage with clients to understand their treasury needs, recommend suitable products or enhancements, and foster long‑term partnerships.
Essential Qualifications
- Bachelor’s degree in Finance, Accounting, Economics, or a related field.
- Minimum of 2 years’ experience in a treasury, banking, or financial services customer support role.
- Strong understanding of treasury operations, including cash management, wire transfers, ACH, and foreign exchange.
- Proficiency with treasury management systems (e.g., TreasuryXpress, Kyriba, or similar platforms).
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Demonstrated ability to handle high‑volume, time‑critical inquiries with accuracy and professionalism.
- Solid analytical skills and attention to detail, with a proven track record of resolving complex issues.
- Familiarity with regulatory frameworks such as OFAC, FATCA, and AML compliance.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM or ticketing systems.
Preferred Qualifications
- Experience working in a multinational or multi‑currency treasury environment.
- Knowledge of treasury analytics, cash forecasting, or liquidity management tools.
- Certifications such as Certified Treasury Professional (CTP) or Certified Treasury Analyst (CTA).
- Background in financial technology (FinTech) or experience with API‑based treasury solutions.
- Strong project management skills and experience leading process improvement initiatives.
Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting client relationships.
- Problem‑Solving: Ability to analyze complex situations, identify root causes, and devise effective solutions.
- Adaptability: Comfortable working in a fast‑paced, evolving environment with shifting priorities.
- Collaboration: Strong teamwork skills, with the ability to work cross‑functionally and influence stakeholders.
- Technical Proficiency: Comfortable navigating multiple software platforms and quickly learning new tools.
- Attention to Detail: Commitment to accuracy and compliance in all aspects of treasury operations.
- Time Management: Ability to prioritize tasks, meet deadlines, and manage multiple concurrent inquiries.
Career Growth & Learning Opportunities
At brighthush, we invest heavily in the professional development of our employees. As a Treasury Customer Service Representative, you will have access to:
- Structured onboarding program with mentorship from senior treasury specialists.
- Regular training workshops covering treasury products, regulatory updates, and industry trends.
- Certification sponsorship for CTP, CTA, or other relevant credentials.
- Cross‑functional rotation programs that allow you to explore roles in Risk, Operations, or Product Management.
- Clear career ladder with defined pathways to roles such as Treasury Analyst, Treasury Operations Lead, or Client Relationship Manager.
- Annual performance reviews that align your growth goals with brighthush’s strategic objectives.
Work Environment & Company Culture
brighthush prides itself on a collaborative, inclusive, and forward‑thinking culture. Our office spaces are designed to promote creativity and teamwork, featuring open‑plan workstations, quiet zones, and state‑of‑the‑art meeting rooms. We celebrate diversity and encourage employees to bring their authentic selves to work. Key cultural pillars include:
- Innovation: Continuous improvement is embedded in our DNA; we reward creative solutions that enhance client experience.
- Transparency: Open communication channels ensure that every team member is informed and empowered.
- Work‑Life Balance: Flexible working hours, remote work options, and generous vacation policies support personal well‑being.
- Community Engagement: Employees are encouraged to volunteer and participate in community service initiatives.
- Recognition & Rewards: Regular recognition programs celebrate achievements and milestones.
Compensation & Benefits
While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with industry standards and your experience level.
- Performance‑based bonuses and incentive plans.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Professional development budget and tuition reimbursement.
- Employee wellness programs, including gym memberships and mental health resources.
- Employee stock purchase plan and equity options for eligible roles.
How to Apply
If you are ready to join a dynamic, growth‑oriented organization that values your expertise and offers a platform for continuous learning, we encourage you to apply today. Submit your resume and a cover letter outlining your relevant experience and why you are excited about the Treasury Customer Service Representative role at brighthush.
We look forward to exploring how your skills and aspirations align with our mission to transform treasury services worldwide.
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