Experienced Telephone Interviewer - Part Time

Pay Details

• Flexible work schedule
• Access to an employee discount program
• Reimbursable travel time and mileage

Project Details

RTI International is seeking part-time telephone interviewers on the New York Local Opinion Leader Survey.

The Telephone Interviewer will join a team for a tobacco and health prevention-related study. The selected candidate will contact an assigned list of individuals including elected officials such as county council members and county managers; and other local leaders such as school superintendents and directors of chambers of commerce. 

The Interviewer will use an approved script to describe the study, request a telephone interview, suggest times to schedule an interview if respondent is unavailable when called, and continue follow-up with respondents over the study weeks to try to obtain the interview.

• Making contact with selected respondents to discuss the study, answer questions, and obtain participation
• Collecting confidential information and administering standardized questionnaires
• Independently managing administrative duties, including participating in conference calls and completing online trainings
• Transmitting data as scheduled
• Assuming full and legal responsibility for use and care of project-issued equipment
• Safeguarding any participant incentives, issued equipment, or project materials against damage, loss, or theft
• Assuming responsibility for and carefully tracking all participant incentives
• Submitting timely and accurate Time & Expense reports
• Maintaining regular access to a reliable wireless internet connection in your home for project work

Qualifications

• Must possess High School Diploma or GED
• Prior experience working on this study
• Possess effective communication skills through speech and listening
• Fluency in English through reading, writing, and speaking
• Available for entire training and data collection period
• Able to successfully complete training
• Must have a valid US driver's license and reliable personal automobile available for business use
• Comfortable using RTI issued tablet, laptop and other associated equipment
• Access to password-protected Wi-Fi connection for data transmissions and administrative responsibilities
• Able to keep project information confidential
• Positive, self-motivated, curious, and enjoy interacting with people from culturally diverse backgrounds
• Effective time, schedule, and workload management skills to meet set deadlines
• Computer skills, namely email and internet proficiency
•  

• Knowledge of principles, processes, and methods of survey research and field data collection methodology

• Previous experience conducting telephone interviews on a local opinion leaders study

• Ability to adapt to and implement changes in workload, workflow, and project assignment specifications

• Ability to multi-task

• Ability to work well with others

• Ability to work independently, with minimal supervision

• Skills in time management, personal organization, and setting priorities to meet project requirements

• Attention to detail and accuracy

   

Work Schedule

• The data collection period is expected to be November 2026 through April 2027
• On average, you will be needed approximately 20 hours per week when work is available
• On average, you should be available to work 4 days each week
• The majority of this work is anticipated to be during weekdays during daytime hours
• Each of work days are expected to be at least 4 hours long

Training Details

Telephone Interviewers are required to complete trainings which include:

• Successfully pass project required trainings
• Attendance at all trainings is mandatory

We will conduct a mandatory remote training over Zoom, which includes an overview of the study, reviewing the survey, practicing the scripts, and practicing data entry.

Accommodation

Additional Notifications

RTI International is an independent, nonprofit research institute dedicated to improving the human condition. Clients rely on us to answer questions that demand an objective and multidisciplinary approach--one that integrates expertise across the social and laboratory sciences, engineering, and international development. We believe in the promise of science, and we are inspired every day to deliver on that promise for the good of people, communities, and businesses around the world. For more information, visit www.rti.org.

For USA Job Postings Only: RTI participates in the US Government E-Verify program. Further information regarding the E-Verify program and laws that are designed to protect you against discrimination relating to your legal right to work in the US can be found at https://www.rti.org/careers.

For San Francisco, CA USA Job Postings Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is available here.

RTI accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 

For Applicants in Massachusetts Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For Applicants in US Virgin Islands Only: A record of conviction will not exclude an applicant from being eligible for the position. Factors that may be examined include:
      (1) The rational relationship of the nature of the offense to the duties and responsibilities of the position; and
      (2) Evidence of the rehabilitation of the applicant.

RTI also participates in the E-Verify program. Click here to view the posters in English and Spanish. Click here to view the anti-discrimination notice issued by the Office of Special Counsel for Immigration-Related Unfair Employment Practices. Click here to view the Right to Privacy in the Workplace/E-Verify Poster

Anticipated Close Date

High school diploma or GED; prior experience on this study; English fluency; valid US driver's license and reliable automobile; comfortable with RTI-issued tablet/laptop; password-protected Wi-Fi; available for entire training and data collection period.

Key Responsibilities

• conducting telephone interviews
• administering questionnaires
• managing administrative duties

Skills & Tools

tablet, laptop, Zoom

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Part Time
• Workplace: Remote — United States
• Salary: USD 43,680 – 43,680 / year
• Languages: English

Benefits

• Retirement plan

About RTI International

An independent nonprofit research institute dedicated to improving the human condition through science. — Industry: Research and Development