About opportunicore
Welcome to opportunicore, a leading innovator in the contact‑center and customer experience industry. With a global footprint spanning more than 30 countries, opportunicore is renowned for delivering world‑class support solutions that empower businesses to connect with their customers in meaningful ways. Our culture is built on collaboration, continuous learning, and a relentless focus on quality. Whether you’re a seasoned professional or just starting your career, opportunicore offers a dynamic environment where your voice matters and your growth is accelerated.
Why Join opportunicore?
- Impactful Work: Every interaction you handle contributes directly to customer satisfaction and brand loyalty.
- Flexible Remote Lifestyle: Work from the comfort of your home while enjoying a structured schedule that respects your personal commitments.
- Career Growth: Pathways to supervisory roles, specialized product training, and cross‑functional projects.
- Comprehensive Benefits: Competitive salary, generous leave, health coverage, and wellness programs.
- Inclusive Culture: A diverse, supportive community that celebrates individuality and fosters belonging.
Position Overview
We are seeking a dedicated Remote Night Shift Customer Service Advisor to join our high‑performing team. This role is perfect for individuals who thrive in a fast‑paced environment, enjoy solving problems, and are passionate about delivering exceptional customer experiences. The position is full‑time, with a 28‑hour weekly schedule, and follows a 4‑on/4‑off rotation between the 16:45–00:45 and 22:00–06:00 shifts.
Key Responsibilities
- Handle inbound calls, emails, and live chat inquiries with professionalism and empathy.
- Diagnose and resolve customer issues, ensuring a high first‑contact resolution rate.
- Upsell and cross‑sell opportunicore products and services that align with customer needs.
- Maintain accurate and detailed records of customer interactions in our CRM system.
- Collaborate with technical support, billing, and product teams to expedite solutions.
- Adhere to quality assurance standards, including call monitoring and feedback loops.
- Participate in continuous improvement initiatives and share best practices with peers.
- Manage a high volume of calls while maintaining composure under pressure.
Essential Qualifications
- Minimum of 1 year of experience in a customer service or contact‑center role, preferably with night‑shift exposure.
- Strong verbal and written communication skills in English; additional languages are a plus.
- Proficiency with computers and the ability to navigate multiple software platforms simultaneously.
- Self‑motivated, resilient, and capable of working independently with minimal supervision.
- Excellent problem‑solving skills and a proactive approach to exceeding customer expectations.
- Basic IT literacy, including familiarity with CRM, ticketing, and knowledge‑base systems.
- Positive, confident demeanor when interacting with customers over the phone.
- Ability to handle high call volumes and maintain performance metrics under tight deadlines.
Preferred Qualifications
- Experience in a B2B or B2C environment with a focus on technology or SaaS products.
- Previous exposure to opportunicore or similar customer‑experience platforms.
- Knowledge of customer‑centric metrics such as CSAT, NPS, and FCR.
- Training or certification in customer service excellence or conflict resolution.
Skills & Competencies
- Customer‑First Mindset: Always prioritizing the customer’s needs and satisfaction.
- Adaptability: Quickly adjusting to new processes, tools, and shifting priorities.
- Time Management: Efficiently balancing multiple tasks while meeting deadlines.
- Team Collaboration: Working seamlessly with cross‑functional teams to resolve complex issues.
- Data‑Driven Decision Making: Using metrics and analytics to improve service quality.
- Emotional Intelligence: Managing emotions and building rapport with diverse customers.
Career Growth & Learning Opportunities
At opportunicore, we believe in nurturing talent. As a Remote Night Shift Advisor, you’ll have access to:
- Structured onboarding and mentorship programs.
- Regular training sessions on product updates, soft skills, and industry trends.
- Internal certification pathways that can lead to supervisory or specialist roles.
- Cross‑departmental projects that broaden your skill set and visibility.
- Annual performance reviews with clear, actionable feedback.
Work Environment & Culture
Our remote work model is designed to support work‑life balance while fostering a sense of community. You’ll be part of a vibrant team that values:
- Open communication and transparency.
- Recognition of achievements through peer‑to‑peer shoutouts and quarterly awards.
- Inclusive decision‑making that encourages diverse perspectives.
- Regular virtual team‑building events, from trivia nights to wellness challenges.
Compensation & Benefits
We offer a competitive salary package, starting at £18,860 per annum, pro‑rated to reflect your 28‑hour weekly commitment. In addition to your base pay, you’ll enjoy:
- Extra annual leave beyond statutory requirements.
- Family leave and flexible sick leave policies.
- Comprehensive health coverage, including cancer care and 24/7 GP services.
- Life assurance and a cash plan for financial well‑being.
- Gym membership discounts and eye‑care benefits.
- Regular wellness initiatives, such as mindfulness sessions and ergonomic assessments.
How to Apply
If you’re ready to bring your customer‑service expertise to a forward‑thinking organization, we’d love to hear from you. Click the link below to submit your application and take the first step toward a rewarding career at opportunicore.
Apply for this job