---
About talentedge
Welcome to talentedge, a trailblazer in the non‑emergency medical transportation sector. For over a decade, we have partnered with hospitals, clinics, and community health organizations to ensure that patients receive safe, reliable, and compassionate transportation to and from medical appointments. Our mission is simple yet powerful: to connect people with the care they need, whenever and wherever they need it. At talentedge, we blend cutting‑edge technology with a human‑centered approach, creating a seamless experience for both our clients and the patients they serve.
Our culture is built on innovation, integrity, and inclusion. We celebrate diversity, empower our teams to bring their authentic selves to work, and foster an environment where every voice is heard. Whether you’re a seasoned professional or just starting your career, talentedge offers a platform for growth, learning, and meaningful impact.
Position Overview
We are actively seeking a dedicated Remote Customer Service Representative – Overnight Shift to join our dynamic support team. In this role, you will be the first point of contact for clients, members, and medical facilities, ensuring that every call is handled with professionalism, empathy, and efficiency. Your work will directly influence patient satisfaction and the overall success of talentedge’s transportation services.
- Location: Fully remote – work from the comfort of your home office.
- Shift: Overnight (typically 10 p.m. – 6 a.m., with flexible start times).
- Employment Type: Full‑time, permanent.
- Compensation: Competitive hourly rate starting at $15.00, with performance‑based wage increases.
- Start Date: Immediate openings available.
Key Responsibilities
As a Remote Customer Service Representative, you will be instrumental in maintaining the high standards of talentedge’s client service. Your day‑to‑day tasks will include:
- Answering inbound calls from clients, members, and medical facilities to schedule non‑emergency medical transportation.
- Providing clear, accurate information about service options, pricing, and scheduling policies.
- Tracking passenger details and trip progress, ensuring real‑time updates for all stakeholders.
- Maintaining a professional, caring, and courteous demeanor at all times.
- Adhering to talentedge’s policies, procedures, and quality standards.
- Collaborating with dispatch, operations, and billing teams to resolve issues and improve processes.
- Completing post‑call documentation and data entry with precision.
- Participating in continuous improvement initiatives and training sessions.
Essential Qualifications
To thrive in this role, you should meet the following criteria:
- High School Diploma, GED, or equivalent.
- Minimum of six consecutive months of customer service experience within the last four years.
- Strong written and verbal communication skills, with the ability to convey empathy and clarity.
- Self‑motivated, able to work independently while maintaining high productivity.
- Proficiency with Microsoft Outlook, Word, and Teams.
- Excellent multitasking abilities – juggling multiple calls and tasks simultaneously.
- Basic troubleshooting skills for common technical issues (e.g., call routing, software usage).
- Reliable, high‑speed internet connection and a dedicated, quiet workspace.
Preferred Qualifications & Skills
While not mandatory, the following experience and skills will give you a competitive edge:
- Prior experience in a high‑volume call center environment.
- Knowledge of the healthcare or transportation industry.
- Experience with customer relationship management (CRM) systems.
- Multilingual abilities – especially Spanish or other widely spoken languages.
- Familiarity with scheduling and dispatch software.
Required Technical Proficiency
To perform your duties effectively, you should be comfortable with the following tools:
- Microsoft Office Suite (Outlook, Word, Excel, Teams).
- Web‑based call center platforms (e.g., Five9, Genesys).
- Basic data entry and spreadsheet skills.
- Ability to navigate multiple tabs and windows without losing focus.
Work From Home Essentials
Success in this remote role hinges on a reliable home office setup:
- Designated private, secure, and quiet workspace.
- High‑speed internet connection that meets or exceeds talentedge’s minimum bandwidth requirements.
- Direct wired connection to modem or router (Wi‑Fi is prohibited for security reasons).
- Company‑provided equipment (desktop or laptop, headset, webcam) for work‑related use only.
- Compliance with talentedge’s data security and privacy policies.
Career Growth & Learning Opportunities
At talentedge, we believe in nurturing talent and fostering continuous development. As a Remote Customer Service Representative, you will have access to:
- Structured onboarding and mentorship programs.
- Regular training sessions on industry best practices, new technologies, and customer engagement strategies.
- Clear career pathways – from Customer Service Representative to Team Lead, Operations Coordinator, or even roles in Sales and Marketing.
- Cross‑functional projects that expose you to different facets of talentedge’s operations.
- Annual performance reviews with actionable feedback and goal setting.
Company Culture & Values
talentedge’s culture is defined by:
- Diversity & Inclusion: We celebrate differences and create an environment where everyone feels valued.
- Collaboration: Teamwork is at the heart of our success; we encourage open communication and shared problem‑solving.
- Innovation: We continuously seek new ways to improve service delivery and operational efficiency.
- Work‑Life Balance: Flexible scheduling, remote work options, and supportive policies help our employees thrive both personally and professionally.
- Community Impact: We are proud to contribute to the health and well‑being of our communities through reliable transportation services.
Compensation & Benefits
While the base hourly rate starts at $15.00, talentedge offers a comprehensive benefits package designed to support your well‑being and future:
- Competitive salary with performance‑based wage increases.
- Group health, dental, and vision insurance plans.
- 401(k) retirement plan with company matching contributions.
- Flexible Spending Account (FSA) for medical and dependent care expenses.
- Paid time off (PTO) and holiday schedule.
- Ongoing training and professional development opportunities.
- Incentive programs and overtime opportunities.
- Bilingual hourly rate increase for qualified candidates.
- Employee assistance programs and wellness resources.
Why Join talentedge?
Choosing talentedge means joining a forward‑thinking organization that values your contributions and invests in your growth. You will:
- Make a tangible difference in patients’ lives by ensuring they receive timely, safe transportation.
- Work in a supportive, inclusive environment that respects your unique perspective.
- Benefit from a flexible, remote work model that promotes work‑life balance.
- Advance your career through structured learning pathways and mentorship.
- Earn a competitive salary and a comprehensive benefits package.
We are excited to welcome passionate, customer‑centric professionals to our team. If you are ready to take the next step in your career and help shape the future of healthcare transportation, talentedge invites you to apply today.
How to Apply
Ready to join talentedge? Click the button below to start your application. We look forward to hearing from you!
EEO Statement
talentedge and its family of companies are an Equal Opportunity Employer. We celebrate diversity, support veterans, and provide reasonable accommodations for individuals with disabilities.
Apply for this job