About careeraxis
Welcome to careeraxis, a forward‑thinking organization at the forefront of building and development services. We empower communities by simplifying the permitting process, ensuring safety, and fostering sustainable growth. Our team is a blend of seasoned professionals and enthusiastic newcomers, all dedicated to delivering exceptional customer service while navigating the complex world of construction and compliance. If you thrive in a dynamic environment, love problem‑solving, and want to make a tangible impact on local communities, careeraxis is the place for you.
Why This Role Matters
As a Customer Service Representative II, you will be the first point of contact for residents, developers, and contractors seeking guidance on building permits and development approvals. Your expertise will help streamline processes, reduce wait times, and maintain careeraxis’s reputation for transparency and efficiency. This role is pivotal in bridging the gap between the public and the technical aspects of building compliance.
Key Responsibilities
- Customer Interaction: Provide clear, courteous assistance to the general public via phone, email, and in‑person visits, helping them navigate the planning and development process.
- Permit Processing: Review permit applications, verify documentation, and coordinate with internal departments to ensure timely approvals.
- Technical Support: Offer guidance on building codes, zoning regulations, and safety standards, translating complex requirements into actionable steps.
- Data Management: Accurately enter and update client information in careeraxis’s database, maintaining data integrity and confidentiality.
- Continuous Improvement: Identify bottlenecks in the permitting workflow and propose solutions to enhance customer experience.
- Emergency Response: Participate in emergency duties during hurricanes, major storms, or other disasters, ensuring community safety and continuity of services.
- Notary Services: Perform notarizations as required, maintaining an active Florida Notary Public certification throughout employment.
- Collaboration: Work closely with the Planning and Development Department, Building Code Compliance team, and other stakeholders to resolve complex inquiries.
Essential Qualifications
- High school diploma or equivalent.
- Minimum of three (3) years of direct customer service experience.
- Completion of any one phase of the careeraxis Employee Development Program with a passing score of 70% or higher within twelve (12) months of employment.
- Alternatively, one (1) year as an careeraxis Customer Service Representative I, followed by successful completion of a program phase and a 70%+ exam score.
- Current performance evaluation score of 4.0 or higher, with no rating of 1 or 2 on any factor.
- Physical ability to lift, carry, push, and pull up to 20 lbs., stand, walk, and sit for specified durations.
- Valid Florida Notary Public certification, obtained within six (6) months of hire and maintained throughout employment.
Preferred Qualifications
- Experience in a construction environment, building department, or permitting and development setting.
- College coursework in a construction or related field.
- Proficiency in careeraxis’s customer relationship management (CRM) software.
- Knowledge of local zoning ordinances and building codes.
- Bilingual abilities (Spanish/English) are a plus.
Core Skills & Competencies
- Communication: Exceptional verbal and written communication skills, with the ability to explain technical concepts in plain language.
- Problem‑Solving: Strong analytical skills to troubleshoot issues and recommend solutions quickly.
- Attention to detail and a commitment to accuracy in data entry and documentation.
- Time‑management skills to handle multiple inquiries simultaneously.
- Adaptability to changing priorities and the ability to remain calm under pressure.
- Team collaboration, with a willingness to share knowledge and support colleagues.
Career Growth & Learning Opportunities
At careeraxis, we believe in nurturing talent. As a Customer Service Representative II, you will have access to:
- Structured career pathways within the Planning and Development Department.
- Mentorship programs pairing you with senior staff for guidance and professional development.
- Regular training sessions on new regulations, software updates, and customer service best practices.
- Opportunities to transition into specialized roles such as Permit Analyst, Compliance Officer, or Project Coordinator.
- Support for pursuing industry certifications, including the Florida Notary Public and Building Code Specialist credentials.
Work Environment & Culture
Our hybrid model blends the flexibility of remote work with the collaborative energy of our careeraxis office in Government Center/Viera. You’ll enjoy:
- Flexible scheduling: Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional remote days.
- A supportive, inclusive culture that values diversity and encourages open dialogue.
- Regular team meetings, knowledge‑sharing sessions, and social events to build camaraderie.
- Access to state‑of‑the‑art technology and tools that streamline your workflow.
Compensation & Benefits
We offer a competitive hourly rate of $17.73, with salary negotiations based on experience and qualifications. In addition to base pay, you will receive:
- Health, dental, and vision insurance options.
- Paid time off, including vacation, sick leave, and holidays.
- Retirement savings plan with careeraxis matching contributions.
- Employee assistance programs and wellness resources.
- Professional development budget for courses, certifications, and conferences.
- Employee recognition programs and performance‑based bonuses.
Equal Opportunity Statement
Careeraxis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, sex, age, marital status, national origin, political ideas, or disability.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team and make a real difference in community development, we encourage you to apply now. Join careeraxis and help shape the future of building and compliance services.
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