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About brighthush
brighthush is a trailblazer in the cash management and security solutions industry, delivering cutting‑edge technology and unparalleled service to retail, wholesale, and banking partners worldwide. With a culture that champions innovation, integrity, and customer obsession, brighthush empowers its teams to solve complex challenges and create lasting value for clients. As we expand our global footprint, we’re looking for passionate, customer‑centric professionals to join our dynamic, remote call‑center team.
Why Join brighthush?
At brighthush, you’ll experience:
- Remote Flexibility – Work from anywhere in the United States while staying connected to a vibrant, collaborative community.
- Career Growth – Structured learning paths, mentorship programs, and clear advancement opportunities from entry‑level to senior technical roles.
- Impactful Work – Directly influence the security and operational efficiency of high‑profile clients across multiple industries.
- Inclusive Culture – A workplace that celebrates diversity, fosters belonging, and supports every employee’s professional journey.
- Competitive Compensation & Benefits – Comprehensive health plans, retirement savings, paid time off, and performance‑based incentives.
Key Responsibilities
As a Remote Customer Experience Representative, you will be the first line of support for brighthush’s clients, ensuring their systems run smoothly and their concerns are resolved efficiently.
- Identify and understand customer needs through active listening and clear communication.
- Provide direct support or guide customers toward resolution, leveraging technical knowledge and problem‑solving skills.
- Document every interaction in our ticketing system, capturing problem history, troubleshooting steps, and final outcomes.
- Escalate complex issues to the appropriate technical teams while maintaining a high level of customer satisfaction.
- Monitor the health of client networks, hardware, and software, proactively identifying potential issues.
- Track escalations through proper channels to completion, ensuring timely resolution and follow‑up.
- Analyze call patterns, report trends to management, and recommend process improvements.
- Maintain a customer‑first mindset, handling challenging conversations with empathy and professionalism.
Essential Qualifications
We’re looking for candidates who bring a blend of technical aptitude, customer‑service excellence, and a proactive mindset.
- High school diploma or equivalent; associate’s degree in Information Technology, Computer Science, or related field is a plus.
- Minimum of 1 year of technical call‑center support experience.
- Strong understanding of customer service principles and relationship management.
- Demonstrated ability to learn new processes quickly and apply them effectively.
- Excellent written and oral communication skills in English; bilingual French (Canadian) is highly valued.
- Basic troubleshooting knowledge of software and hardware systems.
- Analytical mindset with strong problem‑solving capabilities.
- Team player who thrives in a collaborative, fast‑paced environment.
- Proficiency with ticketing systems (ServiceNow preferred) and call‑center platforms (Five9 preferred).
Preferred Qualifications
These additional skills and experiences will set you apart:
- Associate’s degree in Information Technology, Computer Science, or a related discipline.
- Experience working in retail cash offices or similar high‑volume environments.
- Familiarity with ServiceNow and Five9 platforms.
- Prior exposure to cash management or security solutions.
Skills & Competencies
Success at brighthush requires a blend of technical and soft skills:
- Technical Proficiency – Ability to diagnose and resolve software/hardware issues.
- Customer‑Centric Mindset – Empathy, patience, and a genuine desire to help.
- Communication – Clear, concise, and professional in both written and verbal interactions.
- Problem‑Solving – Analytical thinking and creative solutions to complex challenges.
- Time Management – Prioritize tasks, manage multiple tickets, and meet SLA targets.
- Adaptability – Thrive in a dynamic environment with evolving technologies and processes.
- Team Collaboration – Work effectively with cross‑functional teams and share knowledge.
Career Growth & Learning Opportunities
At brighthush, we invest in your professional development:
- Structured onboarding and continuous training modules covering technical skills, product knowledge, and soft‑skill development.
- Mentorship programs pairing you with seasoned experts for guidance and career advice.
- Clear promotion pathways from Customer Experience Representative to Technical Support Specialist, Team Lead, and beyond.
- Access to industry conferences, certifications, and workshops to keep your skills sharp.
- Regular performance reviews with actionable feedback and growth plans.
Work Environment & Culture
Our remote-first culture is built on trust, flexibility, and collaboration:
- Fully remote work with flexible scheduling to accommodate different time zones.
- Weekly virtual team huddles, knowledge‑sharing sessions, and social events.
- Inclusive policies that celebrate diversity and promote a sense of belonging.
- Open communication channels with leadership and peers.
- Recognition programs that celebrate achievements and milestones.
Compensation & Benefits
We offer a competitive, transparent compensation package that rewards performance and dedication.
- Base Pay – Starting at $17.00 per hour, with an additional $1.00 per hour for bilingual French (Canadian) representatives.
- Annual Salary Range – $35,360 – $37,440, based on experience and performance.
- Health & Wellness – Comprehensive medical, dental, vision, and mental‑health coverage.
- Retirement Savings – 401(k) plan with company match.
- Paid Time Off – Eight paid holidays, five sick days, four personal days, and vacation accrual at 3.08 hours biweekly.
- Additional Perks – Performance bonuses, employee referral bonuses, and continuous learning stipends.
- Insurance – Basic life, accidental death & dismemberment, and disability coverage.
How to Apply
If you’re ready to bring your technical expertise and customer‑first mindset to a forward‑thinking organization, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.
Equal Opportunity Employer
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status.
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