About brighthush
brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, collaboration, and continuous learning, brighthush empowers its people to grow, innovate, and make a lasting impact. Whether you’re working in one of our bustling distribution centers, dynamic retail stores, or our global headquarters, you’ll find a supportive environment that values your contributions and encourages you to reach new heights.
Why Join brighthush?
At brighthush, we believe that exceptional customer experiences start with exceptional people. As a Part‑Time Customer Service Coordinator, you’ll be the face of our brand, ensuring that every shopper feels welcomed, valued, and inspired to return. This role offers a unique blend of leadership, customer engagement, and operational excellence—all while enjoying the flexibility and benefits that come with being part of a Fortune 100 company.
Key Responsibilities
- Lead Front‑End Operations: Oversee a team of Associates at the front of the store, ensuring prompt, courteous service and a seamless checkout experience.
- Champion Customer Loyalty: Promote and educate customers on our loyalty programs, driving repeat business and enhancing customer lifetime value.
- Model Outstanding Service: Engage with shoppers, address their needs, and maintain a clean, organized, and inviting store environment.
- Mentor and Coach: Provide ongoing training, coaching, and feedback to Associates, fostering a culture of continuous improvement and professional growth.
- Manage POS Coverage: Assign registers, support POS operations, and coordinate breaks to ensure optimal staffing levels at all times.
- Resolve Customer Issues: Address and resolve customer concerns promptly, turning challenges into opportunities for delight.
- Execute Store Plans: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives.
- Communicate Effectively: Provide clear, timely updates to management and Associates, setting priorities and celebrating progress.
- Uphold Policies and Standards: Enforce labor laws, company policies, and safety protocols, maintaining a secure and compliant workplace.
- Support Shrink Reduction: Participate in initiatives that reduce shrinkage, protect inventory, and safeguard profitability.
- Promote Safety Awareness: Lead by example in maintaining a safe environment for both customers and staff.
- Additional Duties: Perform other tasks as assigned, demonstrating flexibility and a willingness to contribute wherever needed.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
- Strong understanding of merchandising techniques and visual presentation.
- Excellent communication and organizational skills, with meticulous attention to detail.
- Ability to multitask, adapt to changing priorities, and remain calm under pressure.
- Team‑player mindset, collaborating effectively with peers and supervisors.
- Proven ability to train and mentor others, fostering a culture of growth.
- Availability for a flexible schedule, including nights and weekends.
Preferred Qualifications
- Experience in a fast‑paced retail environment with a focus on customer experience.
- Knowledge of loyalty program operations and customer retention strategies.
- Proficiency with point‑of‑sale (POS) systems and basic data entry.
- Background in safety compliance and store shrink reduction initiatives.
- Demonstrated commitment to upholding brand values of honesty, integrity, and confidentiality.
Core Skills & Competencies
- Leadership & Team Management
- Customer Relationship Management
- Conflict Resolution & Problem Solving
- Training & Development
- Operational Planning & Execution
- Data‑Driven Decision Making
- Adaptability & Resilience
- Strong Work Ethic & Accountability
Career Growth & Learning Opportunities
At brighthush, your career trajectory is limited only by your ambition. As a Customer Service Coordinator, you’ll gain hands‑on experience in store operations, customer engagement, and people management—skills that are highly transferable across the retail industry. We offer:
- Structured mentorship programs that pair you with senior leaders.
- Access to internal training modules covering leadership, merchandising, and technology.
- Opportunities to transition into full‑time roles, such as Store Manager, Operations Manager, or Corporate Project Lead.
- Cross‑departmental projects that broaden your skill set and network.
- Regular performance reviews that identify growth pathways and development plans.
Work Environment & Culture
brighthush prides itself on a culture that values inclusion, collaboration, and innovation. You’ll work in a fast‑paced, customer‑centric environment where every voice matters. Our core values—Integrity, Excellence, Teamwork, and Innovation—guide everything we do. We celebrate successes, learn from challenges, and continuously strive to elevate the customer experience.
Compensation, Perks, and Benefits
While specific salary ranges vary by location and role, brighthush offers a competitive hourly rate for part‑time positions. In addition, you’ll enjoy a comprehensive benefits package that may include:
- Employee discount on all brighthush merchandise.
- Health, dental, and vision insurance options.
- 401(k) retirement plan with company match.
- Flexible spending accounts (HSA, FSA) for medical and dependent care.
- Life and disability insurance.
- Paid time off, holidays, and paid parental leave.
- Employee assistance program (EAP) and wellness resources.
- Childcare and cell‑phone discounts.
- Pet insurance and legal assistance.
- Credit union membership and referral bonuses.
- Scholarship and adoption assistance programs.
All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local HR representative.
Commitment to Diversity & Inclusion
brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.
How to Apply
Ready to bring your passion for customer service and leadership to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.
Join brighthush Today
As a Part‑Time Customer Service Coordinator, you’ll be at the heart of brighthush’s mission to deliver exceptional value and experience to every shopper. If you thrive in a dynamic, customer‑focused environment and are eager to grow your leadership skills, we want to hear from you. Apply now and become part of a brand that’s redefining retail for the world.
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