Experienced Order Entry Clerk

This position is for experienced IRS agents only.

Schedule

Pay Rate

Experience Requirements

Special Notes

Training

A minimum of 20 hours Monday - Friday

Varies

At least one previous tax season on IRS program with a QA rate of 96.5 or higher

No vacation days between January and April

10-12 days at 4 hours per day

Position Summary:

Part-time or full-time seasonal positions available on the IRS contract. Work from home on a workstation with internet access while assisting taxpayers to order IRS Forms and Publications.

Essential Duties and Responsibilities:

• Function comfortably in a fast-paced, performance-based call center environment where every call is monitored, recorded and assessed to see if you meet required performance levels
• Take rapidly arriving incoming telephone calls one immediately after another
• Conduct yourself and answer customer inquiries in a courteous and professional manner
• Search for and enter information on your computer, moving between 2 or more open browser windows on the desktop, while you are on the phone.
• Follow the processes and procedures that the call center defines for handling calls on every call

Minimum Requirements:

• Have current US Government background check with interim or final staff-like access

• Must have a minimum of one tax season previous experience as an Order Entry Clerk on the IRS program with NTI

   

• Maintained a successful QA rate of 96.5 or higher in most recent employment on the NTI-IRS contract
• Commit to working a minimum of 20 hours per week Monday thru Friday during tax season and must be available to work Monday and Tuesday for a minimum of 4 hours each day with more preferred
   

Preferred Requirements:

•  Bilingual in both Spanish and English

Availability/Scheduling:

• Attend training for 10-12 days, 40-48 hours total at 4 hours per day between October and December 
• Prior to January 1st, you will receive very limited hours and your shifts will be scheduled dependent on preseason call volume
• No time off approved January-April

Work Environment:   

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is working from the quiet of their home office. No background noise such as TV, dogs barking, cell phone ringing, people talking, etc.  

EOE Disability/Vets:   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.