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About brighthush
brighthush is a forward‑thinking, performance‑driven growth engine that builds and scales brands through rapid experimentation, creative iteration, and disciplined execution. We operate as an internal growth engine, not an agency, and our team is dedicated to delivering measurable results for our clients while fostering a culture of continuous learning and innovation. As a fully remote, async‑first organization, we empower our employees to work from anywhere, at any time, as long as they meet deadlines and maintain the highest quality standards.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, high‑energy team that thrives on collaboration, data‑driven decision making, and a shared commitment to excellence. We value curiosity, resilience, and a passion for solving complex problems. If you’re looking for a role where your contributions directly impact the success of our clients and the growth of the company, this is the place for you.
Role Overview
As the Human Resources Customer Support Coordinator, you will serve as the backbone of our HR operations, ensuring seamless day‑to‑day processes, accurate payroll, and compliance with employment law. You will act as the primary point of contact for employee inquiries, collaborate with cross‑functional teams, and maintain the integrity of our HRIS and workforce management systems. Your work will enable brighthush to attract, retain, and develop top talent while keeping our operations running smoothly.
Key Responsibilities
- HR Operations & Administration: Manage all routine HR tasks, including onboarding, offboarding, benefits administration, and employee record maintenance.
- HRIS Management: Maintain and update the HR information system, ensuring data accuracy, security, and compliance with data protection regulations.
- Payroll Support: Assist with payroll processing, verify timekeeping data, and resolve discrepancies to ensure timely and accurate compensation.
- Workforce Management: Monitor schedule adherence, track time off, and support workforce planning initiatives.
- Compliance & Confidentiality: Stay current on employment law, maintain strict confidentiality of personnel data, and enforce company policies.
- Employee Relations: Serve as a trusted resource for employee questions, provide guidance on HR policies, and facilitate communication between employees and leadership.
- Process Improvement: Identify opportunities to streamline HR processes, recommend system enhancements, and contribute to continuous improvement projects.
- Cross‑Functional Collaboration: Partner with Finance, Operations, and Marketing to align HR initiatives with business objectives.
- Reporting & Analytics: Generate regular HR metrics reports, analyze trends, and present findings to senior leadership.
Essential Qualifications
- 1–3 years of experience in an HR support, HR coordinator, or HR generalist role.
- Bachelor’s degree in Business Administration, Human Resources, or a related field (or equivalent work experience).
- Hands‑on experience with HRIS, timekeeping, and payroll systems.
- Strong understanding of HR best practices and basic employment law.
- Excellent organizational skills with a high attention to detail.
- Strong written and verbal communication skills.
- Proven ability to handle confidential information with complete discretion.
- Comfortable working in a remote, async‑first environment with a few hours of overlap with US‑based EST working hours.
Preferred (Nice to Have) Qualifications
- Experience supporting a customer service or call center environment.
- Familiarity with workforce management (WFM) tools and schedule adherence tracking.
- Direct experience assisting with payroll processing.
- Active PHR or SHRM‑CP certification (or currently in progress).
- Experience with HR analytics and reporting tools.
Skills & Competencies
- Proficiency in HRIS platforms (e.g., Workday, BambooHR, or similar).
- Advanced Excel skills for data analysis and reporting.
- Strong problem‑solving and critical‑thinking abilities.
- Excellent time‑management and prioritization skills.
- Ability to work independently and as part of a distributed team.
- High emotional intelligence and empathy in handling employee concerns.
- Adaptability to change and a growth mindset.
Career Growth & Learning Opportunities
At brighthush, we believe in investing in our people. As the Human Resources Customer Support Coordinator, you will have access to:
- Mentorship from senior HR leaders and cross‑functional managers.
- Professional development courses in HR, payroll, and workforce analytics.
- Opportunities to lead HR projects and initiatives.
- Clear career pathways to HR Manager, HR Business Partner, or Talent Acquisition Lead.
- Regular performance reviews and feedback loops to support continuous improvement.
Work Environment & Culture
Our culture is built on transparency, collaboration, and a relentless focus on results. We celebrate diversity, encourage open communication, and support work‑life balance through flexible schedules and remote work. Team members enjoy:
- Regular virtual coffee chats and team building events.
- Access to a digital wellness library and mental health resources.
- A culture of recognition where achievements are celebrated.
- Opportunities to contribute to community outreach and social impact projects.
Compensation & Perks
While specific salary ranges may vary based on experience, we offer competitive compensation packages that include:
- Base salary commensurate with market rates for remote HR roles.
- Performance‑based bonuses tied to company and individual goals.
- Health, dental, and vision insurance options.
- 401(k) or equivalent retirement plan with company match.
- Generous paid time off (PTO) and flexible holiday scheduling.
- Professional development stipend for courses, certifications, and conferences.
- Access to a virtual coworking space and ergonomic equipment stipend.
How to Apply
Ready to take the next step in your HR career? Please submit your resume and a brief cover letter highlighting your experience in HR support, payroll, and workforce management operations. In your cover letter, let us know why you’re excited about the opportunity to join brighthush and how your skills align with our mission.
To apply, click the link below and complete the online application. Our hiring team will review your credentials and contact you if you are selected for an interview. We appreciate your interest in brighthush and kindly ask that you refrain from reaching out via LinkedIn or other third‑party channels.
Equal Opportunity Employer
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants for employment regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please feel free to contact us.
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