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Welcome to brighthush: Where Every Customer Interaction Sparks Joy
At brighthush, we’re more than a retailer – we’re a community that thrives on creating memorable moments for shoppers and empowering our people to grow, innovate, and lead. With a global footprint that spans flagship stores, distribution centers, and e‑commerce hubs, brighthush is the world’s leading off‑price retailer, celebrated for its dynamic culture, commitment to diversity, and relentless focus on customer delight.
As a Front‑Line Customer Experience Coordinator, you’ll be the heartbeat of our store’s daily operations. You’ll guide a team of Associates to deliver impeccable service, champion loyalty programs, and maintain a clean, organized, and welcoming environment. Your leadership will shape the first impression of every visitor, turning casual shoppers into lifelong brand advocates.
Why brighthush?
- Impactful Work – Every interaction you facilitate has a direct influence on customer satisfaction and sales performance.
- Growth Pathways – From Associate to Store Manager, brighthush offers a clear ladder of advancement supported by formal training and mentorship.
- Inclusive Culture – We celebrate differences, encourage collaboration, and provide a safe space for all voices.
- Competitive Compensation & Benefits – A comprehensive package that rewards hard work, loyalty, and innovation.
- Community & Wellness – Employee assistance programs, wellness initiatives, and community outreach opportunities.
Key Responsibilities
As the Customer Experience Coordinator, you’ll own a broad spectrum of duties that blend frontline service excellence with operational oversight:
- Lead, coach, and motivate a team of front‑end Associates to deliver prompt, courteous, and personalized customer service.
- Model outstanding customer interactions, ensuring every guest feels valued and understood.
- Maintain a pristine, organized store environment that aligns with brand standards and safety regulations.
- Develop and deliver training modules on front‑end principles, loyalty program promotion, and customer engagement techniques.
- Assign register responsibilities, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
- Address customer concerns swiftly, turning potential complaints into opportunities for loyalty and repeat business.
- Collaborate with Store Management to align daily priorities with the store plan and long‑term objectives.
- Provide constructive feedback, recognize achievements, and foster a culture of continuous improvement.
- Ensure compliance with labor laws, company policies, and safety protocols.
- Promote credit and loyalty programs, driving enrollment and usage.
- Support shrink reduction initiatives and maintain inventory accuracy.
- Champion safety awareness, ensuring a secure environment for customers and staff alike.
- Perform additional duties as assigned to support store success.
Essential Qualifications
To thrive in this role, you should bring the following:
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
- Strong understanding of merchandising techniques and visual standards.
- Exceptional communication and organizational skills, with meticulous attention to detail.
- Ability to multitask in a fast‑paced environment and adapt to changing priorities.
- Proven track record of training and developing team members.
- Flexibility to work a dynamic schedule, including nights, weekends, and holidays.
- Commitment to fostering an inclusive, honest, and integrity‑driven workplace.
Preferred Qualifications & Skills
While not mandatory, the following will set you apart:
- Experience with loyalty program management and POS systems.
- Knowledge of safety and compliance standards in a retail setting.
- Strong analytical skills to interpret sales data and customer feedback.
- Proficiency in multiple languages to serve a diverse customer base.
- Leadership training or certification.
What You’ll Gain
At brighthush, your career is a journey of continuous learning and advancement:
- Structured Development – Access to formal training programs, e‑learning modules, and mentorship from seasoned leaders.
- Career Progression – Clear pathways from Associate to Store Manager, and beyond into corporate roles.
- Opportunities to lead cross‑functional projects, such as store redesigns or promotional campaigns.
- Recognition programs that celebrate high performance and innovation.
- Exposure to cutting‑edge retail technology and data analytics tools.
Work Environment & Culture
brighthush is built on a foundation of collaboration, respect, and continuous improvement. Our stores are vibrant, energetic spaces where teamwork and customer focus are paramount. We value:
- Open communication – Every voice is heard and considered.
- Inclusivity – A diverse workforce that reflects the communities we serve.
- Innovation – Encouraging creative solutions to enhance the customer experience.
- Well‑being – Programs that support physical, mental, and financial health.
Compensation & Benefits
While the starting hourly rate for this position ranges from $14.50 to $15.00, your total compensation package will include:
- Competitive base pay aligned with industry standards.
- Performance‑based bonuses tied to store and individual metrics.
- Employee discount program – enjoy savings on all brighthush merchandise.
- Health, dental, and vision insurance options.
- 401(k) retirement plan with company match for eligible employees.
- Paid time off, including holidays, vacation, and sick leave.
- Paid parental leave and adoption assistance.
- Employee assistance program (EAP) for mental health support.
- Wellness incentives, including gym memberships and wellness challenges.
- Professional development stipend and tuition reimbursement.
- Discounts on childcare, cell phone plans, and pet insurance.
- Auto and home insurance discounts through our partner network.
- Scholarship program for employees and their families.
How to Apply
Ready to bring your passion for customer service and leadership to brighthush? Click the link below to submit your application and join a team that values growth, innovation, and community impact.
Our Commitment to Diversity & Inclusion
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected class. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.
Join brighthush – Where Your Career Meets Purpose
As a Customer Experience Coordinator, you’ll be at the forefront of shaping unforgettable shopping moments. Your leadership will inspire Associates, delight customers, and drive the success of our store. If you’re ready to make a tangible impact, grow your career, and thrive in a culture that values innovation and inclusion, we want to hear from you.
Apply today and become part of brighthush’s story of excellence, community, and relentless pursuit of customer delight.
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