Company Description Encompass Solutions, Inc. is an ERP consulting firm specializing in business consulting, project management, and software implementation. The company partners with organizations to support full-scale implementations, integrations, and renovations of existing systems. Encompass Solutions focuses on tailoring solutions to unique client requirements and operational challenges. With deep expertise in identifying customer needs and deploying effective ERP strategies, the firm helps clients keep pace with industry demands and growth. Team members work with diverse businesses, gaining exposure to complex projects and evolving technologies.
Role Description The Experienced Epicor Operations Consultant is a full-time remote role responsible for guiding clients through Epicor ERP operations, optimization, and best practices. Day-to-day responsibilities include analyzing existing business processes, configuring Epicor modules, and aligning system workflows with operational and strategic objectives. The consultant will conduct discovery sessions, gather and document requirements, and translate them into practical Epicor solutions. The role involves providing end-user training, troubleshooting operational issues, and supporting clients during and after implementations or upgrades. This position also collaborates with cross-functional teams, prepares clear documentation, and contributes to continuous improvement across client projects.
Qualifications
• Strong consulting and customer service skills to assess client needs and deliver effective, professional solutions.
• Solid analytical skills and operations management experience to evaluate processes and optimize Epicor ERP workflows.
• Clear, professional communication skills, including the ability to present complex concepts to technical and non-technical stakeholders.
• Hands-on experience with Epicor ERP (configuration, implementation, or optimization) in manufacturing, distribution, or related environments.
• Proven experience in ERP or business systems consulting, including requirements gathering and process mapping.
• Ability to work independently in a remote setting, manage multiple projects, and meet deadlines.
• Relevant education such as a bachelor’s degree in Business, Information Systems, Engineering, or a related field, or equivalent practical experience.
• Familiarity with change management, training methodologies, and documentation best practices is beneficial.
• Experience collaborating with cross-functional teams, including IT, finance, operations, and leadership stakeholders.