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About hirequest
Welcome to hirequest, a family‑owned and operated security powerhouse that has been safeguarding communities across the Midwest since 1953. With a proud legacy of delivering top‑tier security officer services, electronic monitoring, fire alarm solutions, and comprehensive background and investigative support, hirequest has earned a reputation for excellence, integrity, and innovation. Our mission is simple: protect what matters most to our clients while fostering a culture of continuous improvement, teamwork, and professional growth.
Why hirequest?
At hirequest, you’ll join a dynamic team that values your expertise, encourages your ideas, and rewards your dedication. We invest in our people through ongoing training, mentorship, and clear career pathways. Whether you’re a seasoned data professional or a rising star in the field, you’ll find the resources, support, and recognition you need to thrive.
Position Overview
We’re seeking a detail‑oriented, friendly, and proactive Data Entry Supervisor to lead our Data Entry team in Des Moines, IA. In this pivotal role, you will oversee daily operations, mentor specialists, streamline processes, and ensure the highest level of accuracy and customer satisfaction. You’ll work closely with sales representatives, managers, and cross‑functional partners in a fast‑paced office environment.
Key Responsibilities
- Team Leadership: Supervise, coach, and motivate a team of Data Entry Specialists, ensuring they meet performance targets and adhere to company standards.
- Process Optimization: Review and refine daily workflows, identify bottlenecks, and implement improvements that enhance efficiency and data integrity.
- Quality Assurance: Conduct regular audits of data entries, resolve discrepancies, and maintain a high level of accuracy across all records.
- Training & Onboarding: Develop and deliver onboarding programs for new hires, covering procedures for work orders, agreements, reports, and software usage.
- Stakeholder Collaboration: Coordinate with managers and other departments to align data initiatives with business goals, and represent the Data Entry team in meetings and training sessions.
- Project Management: Lead cross‑functional projects, track milestones, and report progress to senior leadership.
- Customer Satisfaction: Proactively identify opportunities to improve customer experience through accurate and timely data handling.
- Compliance & Reporting: Ensure all data practices comply with industry regulations and internal policies, and prepare reports for audit purposes.
- Continuous Improvement: Stay current with emerging technologies and best practices in data management, and recommend tools or processes that add value.
Essential Qualifications
- High school diploma or GED (required).
- Minimum of 2 years of experience in data entry, order processing, or alarm monitoring (preferred).
- Prior supervisory or team‑lead experience (highly preferred).
- Exceptional attention to detail and strong organizational skills.
- Excellent written and verbal communication abilities.
- Proficiency in interpreting account notes and following detailed instructions.
- Ability to multitask, prioritize, and solve problems in a fast‑moving environment.
- Strong interpersonal skills and a collaborative mindset.
- Commitment to punctuality and a reliable attendance record.
Preferred Qualifications
- Experience with security or investigative data systems.
- Knowledge of compliance standards such as HIPAA, GDPR, or industry‑specific regulations.
- Familiarity with data analytics tools or business intelligence platforms.
- Previous exposure to project management methodologies (e.g., Agile, Scrum).
Key Skills & Competencies
- Leadership & Team Development
- Process Improvement & Lean Thinking
- Data Accuracy & Quality Control
- Software Proficiency (MS Office, CRM, ERP, and custom data platforms)
- Analytical Thinking & Problem Solving
- Customer‑Centric Mindset
- Adaptability & Resilience
- Time Management & Prioritization
Career Growth & Learning Opportunities
At hirequest, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Data Entry Supervisor, you’ll have access to:
- Structured mentorship programs with senior leaders.
- Regular training workshops on emerging data technologies and industry best practices.
- Cross‑departmental projects that broaden your skill set and visibility.
- Clear promotion pathways to senior supervisory roles, data analytics, or operations management.
- Support for obtaining certifications such as Certified Data Management Professional (CDMP) or Project Management Professional (PMP).
Work Environment & Company Culture
Our office in Des Moines is a collaborative, inclusive space where every team member’s voice matters. You’ll experience:
- A supportive culture that values work‑life balance and employee well‑being.
- Open communication channels with leadership and peers.
- Regular team‑building events, volunteer opportunities, and community outreach.
- A modern, ergonomic workspace equipped with the latest technology.
- Recognition programs that celebrate achievements and milestones.
Compensation & Benefits
We offer a competitive salary range of $60,000 – $100,000 per year, commensurate with experience and qualifications. In addition to base pay, you’ll enjoy:
- Comprehensive medical, dental, and vision insurance plans.
- Life insurance coverage.
- Paid vacation and paid holidays.
- 401(k) / 403(b) retirement plans with company matching.
- Employee assistance programs and wellness initiatives.
- Flexible work arrangements and remote‑work options where applicable.
- Professional development budget and tuition reimbursement.
How to Apply
If you’re a motivated data professional ready to take on a leadership role in a respected security organization, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for hirequest. All applicants must be authorized to work in the United States.
Ready to elevate your career? Apply today and join hirequest – where your expertise protects communities and propels your professional journey.
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