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About Workpinnacle
Welcome to workpinnacle, a trailblazer in the automotive repair and customer service industry. With a reputation built on speed, precision, and an unwavering commitment to customer satisfaction, workpinnacle has earned multiple awards for excellence in service delivery and employee development. Our mission is simple: to bring vehicles back on the road safely and swiftly while providing an exceptional experience for every customer and partner.
Why Workpinnacle?
At workpinnacle, we believe that people are the heart of our success. We foster a culture of collaboration, continuous learning, and innovation. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment where your ideas are heard and your growth is prioritized.
Key Highlights
- Competitive salary aligned with your experience and the London market.
- Comprehensive pension scheme with generous employer contributions.
- Generous holiday allowance, including bank holidays.
- Exclusive discounts on workpinnacle products and partner retailers.
- Well‑being benefits: Group Income Protection, 24/7 GP access, and more.
- Inclusive workplace that celebrates diversity and encourages every voice.
Role Overview
We are searching for a meticulous and proactive Data Entry Administrator to join our award‑winning team on a 6‑month fixed‑term contract at our Daresbury contact centre. In this pivotal role, you will manage invoice creation, process incoming invoices, and provide top‑notch customer service across our Accident Repair Network.
As a key member of the workpinnacle finance and operations team, you will:
- Raise and reconcile invoices with precision and speed.
- Respond to customer inquiries, resolve discrepancies, and maintain high satisfaction scores.
- Conduct thorough sanction searches on suppliers to ensure compliance.
- Collaborate closely with finance to implement effective credit control measures.
- Identify and mitigate risks through meticulous record‑keeping.
- Continuously improve invoicing processes for seamless customer experiences.
Outstanding performance and a strong cultural fit could lead to contract extension or a permanent role within workpinnacle.
Key Responsibilities
- Invoice Management: Generate, review, and submit invoices across the Accident Repair Network, ensuring accuracy and adherence to internal controls.
- Customer Support: Handle inbound queries via phone, email, and chat; resolve issues promptly and professionally.
- Supplier Compliance: Perform sanction checks and maintain up‑to‑date supplier records.
- Credit Control: Work with finance to monitor overdue accounts and implement collection strategies.
- Data Integrity: Maintain clean, accurate data in our ERP system; audit entries for consistency.
- Process Improvement: Identify bottlenecks, propose solutions, and implement best practices to streamline workflows.
- Reporting: Generate regular reports on invoice status, aging, and key metrics for management review.
- Team Collaboration: Partner with colleagues across operations, sales, and customer service to ensure seamless service delivery.
Essential Qualifications
- Proven experience in data entry or invoicing roles, preferably within automotive or finance sectors.
- Advanced proficiency in MS Office (Excel, Word, Outlook) with a track record of high data accuracy.
- Strong organizational skills: ability to prioritize tasks, manage time effectively, and meet deadlines.
- Excellent communication and interpersonal skills; comfortable building relationships with internal and external stakeholders.
- Self‑motivated, problem‑solving mindset, and ability to work independently as well as part of a team.
- Experience with invoicing software such as AudaExpress (or similar) is highly desirable.
Preferred Qualifications
- Experience in the automotive repair industry or a related service environment.
- Knowledge of credit control processes and financial reconciliation.
- Familiarity with sanction search tools and supplier compliance procedures.
- Previous exposure to ERP systems and data governance best practices.
- Certifications in data management or finance (e.g., ACCA, CIMA, or equivalent).
Skills & Competencies
- Exceptional attention to detail and commitment to data integrity.
- Analytical thinking and the ability to interpret financial data.
- Strong problem‑solving skills and a proactive approach to challenges.
- Adaptability to changing priorities and a fast‑paced environment.
- Team player with a collaborative spirit and a customer‑centric mindset.
- High level of professionalism and confidentiality in handling sensitive information.
Career Growth & Learning Opportunities
At workpinnacle, we invest in our people. As a Data Entry Administrator, you’ll have access to:
- Structured onboarding and mentorship programs.
- Regular training sessions on invoicing systems, finance best practices, and regulatory compliance.
- Cross‑functional projects that broaden your skill set beyond data entry.
- Clear career pathways into finance, operations, or customer service leadership roles.
- Support for professional certifications and continuous education.
Work Environment & Culture
Our Daresbury contact centre is a vibrant, collaborative hub where teamwork and innovation thrive. You’ll work alongside dedicated professionals who value transparency, respect, and a shared commitment to excellence. Workpinnacle promotes a healthy work‑life balance, flexible scheduling options, and a supportive environment that encourages personal and professional growth.
Compensation & Perks
While the exact salary will be determined based on your experience and the London market, you can expect:
- Competitive base pay.
- Performance‑based bonuses tied to accuracy and customer satisfaction metrics.
- Employer‑contributed pension scheme.
- Generous holiday allowance plus bank holidays.
- Well‑being benefits: Group Income Protection, 24/7 GP access, mental health support.
- Discounts on workpinnacle products and partner retailers.
- Opportunity to work in a modern, well‑equipped office with state‑of‑the‑art technology.
How to Apply
Ready to take the next step in your career? Submit your application through our online portal. Our recruitment team will review your profile and contact you within 14 days to discuss the role further.
We Celebrate Diversity
Workpinnacle is committed to creating an inclusive workplace where everyone feels valued. We encourage applications from candidates of all backgrounds, genders, ages, ethnicities, and abilities. If you meet the minimum criteria but feel you could bring unique value to our team, we strongly encourage you to apply. We guarantee an interview for disabled applicants who meet the essential requirements.
Join Workpinnacle Today
Be part of a forward‑thinking organization that is reshaping the automotive repair landscape. Your expertise in data entry and customer service will directly impact our ability to deliver fast, accurate, and reliable solutions to our clients. If you’re driven, detail‑oriented, and eager to grow, workpinnacle wants to hear from you.
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