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About careerforge
Welcome to careerforge, a global leader in cutting‑edge sports and fitness technology. Our mission is to empower athletes, teams, and fitness enthusiasts with innovative products and unparalleled service. At careerforge, we blend engineering excellence with a passion for customer experience, creating a culture where every interaction matters. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a place to grow, learn, and make a real impact.
Why Join careerforge?
Working at careerforge means being part of a dynamic, fast‑moving environment where your ideas shape the future of sports technology. We offer:
- Competitive compensation that respects local minimum wage laws and rewards performance.
- Comprehensive benefits: health, dental, vision, and a 401(k) plan with company match.
- Flexible scheduling with first‑shift coverage from 10:30 am to 7:00 pm, plus overtime opportunities based on business needs.
- Continuous learning through on‑the‑job training, mentorship, and access to industry conferences.
- A collaborative culture that celebrates diversity, inclusion, and teamwork.
- Employee recognition programs, wellness initiatives, and a vibrant community of passionate professionals.
Position Overview
As a Customer Support Representative on the first shift, you will serve as the vital bridge between careerforge customers and our internal teams. Your role will ensure that every customer interaction is handled with professionalism, accuracy, and a genuine commitment to satisfaction. You will work closely with departments such as Service Parts, Field Service, Materials, Production, Logistics, Sales, Finance, and Management to resolve inquiries, process orders, and maintain the highest standards of service.
Key Responsibilities
- Customer Interaction: Answer incoming calls from customers, sales representatives, and service technicians, providing timely and accurate information on product availability, pricing, and order status.
- Order Management: Serve as a backup for placing service part orders, ensuring 100% accuracy in order entry and adherence to standardized processes.
- Issue Resolution: Identify and resolve product‑related problems, escalating to the appropriate department when necessary, and following up to guarantee customer satisfaction.
- Process Compliance: Follow a rigorous order entry protocol: electronic orders must be processed within 48 hours for capital orders and 24 hours for service orders, with all documentation verified for accuracy.
- Documentation & Authorization: Initiate and track all necessary paperwork to authorize and direct work in line with customer contractual obligations.
- Relationship Building: Foster strong relationships with customers and internal stakeholders, promoting teamwork and a culture of mutual respect.
- Brand Advocacy: Embody the careerforge Brand by delivering best‑in‑class products and services, earning customer loyalty through honesty, integrity, and exceptional service.
- Continuous Improvement: Participate in process improvement initiatives, providing feedback on workflow efficiencies and customer experience enhancements.
Essential Qualifications
- Minimum of 2 years of customer support or related experience.
- High school diploma or equivalent; additional certifications in customer service or related fields are a plus.
- Proficient computer literacy, including experience with Microsoft Office Suite and basic data entry skills.
- Strong verbal and written communication skills in English; additional languages are an advantage.
- Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
- High level of integrity, professionalism, and a customer‑first mindset.
Preferred Qualifications
- Experience with ERP systems such as JDE, SAP, Salesforce, or Genesis.
- Background in the sports equipment or manufacturing industry.
- Knowledge of order entry and logistics processes.
- Experience in a shift‑based role with overtime flexibility.
Core Competencies & Skills
- Customer‑Centric Mindset: Passionate about delivering outstanding service and building lasting relationships.
- Problem‑Solving: Analytical thinker who can troubleshoot issues and propose effective solutions.
- Collaboration: Comfortable working across multiple departments and fostering teamwork.
- Attention to Detail: Meticulous in data entry, documentation, and compliance with company standards.
- Adaptability: Thrives in a dynamic environment, quickly adjusting to new processes and priorities.
- Technology Proficiency: Comfortable learning new software tools and systems.
Career Growth & Development
At careerforge, we believe in nurturing talent and providing clear career pathways. As a Customer Support Representative, you will have opportunities to:
- Advance to a Senior Support Specialist or Team Lead role.
- Transition into cross‑functional positions such as Sales Support, Logistics Coordination, or Product Management.
- Participate in leadership development programs and mentorship initiatives.
- Attend industry conferences, workshops, and training sessions to stay ahead of market trends.
- Earn certifications in ERP systems, customer service excellence, or project management.
Work Environment & Culture
Our first‑shift team operates in a collaborative, high‑energy setting that values open communication and mutual respect. You’ll find:
- A supportive team that celebrates achievements and learns from challenges.
- Regular team huddles to share updates, celebrate wins, and align on goals.
- A culture that encourages innovation, creativity, and continuous improvement.
- Flexible work arrangements, including remote options for certain roles.
- Employee wellness programs, including gym memberships, mindfulness sessions, and health screenings.
Compensation & Benefits
While the base pay for this role meets or exceeds local minimum wage requirements, careerforge offers a comprehensive benefits package designed to support your well‑being and professional growth:
- Competitive hourly wage with overtime opportunities.
- Health, dental, and vision insurance for you and your dependents.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Employee discount program on careerforge products.
- Professional development stipend and tuition reimbursement.
- Wellness initiatives: gym membership discounts, mental health resources, and wellness challenges.
How to Apply
Ready to join a team that values your expertise and offers a platform for growth? Click the link below to submit your application and take the first step toward an exciting career at careerforge.
We’re Excited to Meet You!
At careerforge, we’re committed to building a diverse workforce that reflects the communities we serve. If you’re passionate about delivering exceptional customer experiences, thrive in a collaborative environment, and are eager to grow professionally, we encourage you to apply today. Join us in shaping the future of sports technology and making a lasting impact on athletes worldwide.