About brighthush
brighthush is a trailblazing technology partner that empowers broadband service providers with cutting‑edge service orchestration platforms. Our solutions streamline deployment, automate provisioning, and deliver real‑time visibility across complex network infrastructures. With a global footprint and a reputation for reliability, brighthush is at the forefront of the next wave of digital connectivity. We believe that the best technology is built by people who are curious, collaborative, and relentlessly focused on customer success.
Why Join brighthush?
At brighthush, you’ll be part of a high‑velocity, mission‑critical team that transforms how telecom operators deliver services. We champion a culture of continuous learning, open communication, and innovation. Whether you’re a seasoned engineer or just starting your career, you’ll find opportunities to grow, to shape products, and to make a tangible impact on millions of end‑users worldwide.
Key Responsibilities
- Deliver world‑class technical support – Respond to tier‑1 and tier‑2 support tickets, diagnose complex network and system issues, and provide timely resolutions that keep our customers’ services running smoothly.
- Troubleshoot network and infrastructure problems – Use your deep knowledge of DHCP, DNS, TCP/IP, and routing protocols to isolate and resolve connectivity, performance, and configuration issues across Linux and Solaris platforms.
- Develop and maintain support tools – Build scripts, automation workflows, and diagnostic utilities in Bash, Perl, Python, or other scripting languages to streamline ticket resolution and improve team efficiency.
- Collaborate with cross‑functional teams – Work closely with product, engineering, and quality assurance teams to identify root causes, propose feature enhancements, and contribute to the continuous improvement of our platform.
- Participate in on‑call rotations – Provide after‑hours and weekend coverage to ensure 24/7 service availability for our global customer base.
- Document solutions and knowledge base articles – Create clear, concise, and reusable documentation that empowers both internal teams and external customers.
- Engage with customers – Conduct live troubleshooting sessions, provide best‑practice guidance, and gather feedback to drive product enhancements.
Essential Qualifications
- Post‑secondary degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of hands‑on experience in a technical support or engineering role.
- Intermediate proficiency in DHCP, DNS, Linux (Red Hat/CentOS), Solaris, and TCP/IP networking.
- Solid experience troubleshooting relational and NoSQL databases (Oracle, PostgreSQL, MySQL, MongoDB).
- Hands‑on exposure to RESTful APIs, SOAP, XML, and SDK integration.
- Strong scripting skills in Bash, Perl, or Python.
- Availability for on‑call rotations and after‑hours support.
- Excellent written and verbal communication skills in English.
Preferred Qualifications
- Advanced knowledge of DOCSIS, PacketCable, SIP, and TR‑069 protocols.
- Experience with customer‑facing ticketing systems such as Zendesk.
- Familiarity with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
- Understanding of network automation tools (Ansible, Terraform) and CI/CD pipelines.
- Prior experience in a telecom or broadband service provider environment.
- Certifications such as CCNA, CCNP, or Linux Professional Institute (LPIC).
Core Skills & Competencies
- Technical Expertise – Deep understanding of networking protocols, operating systems, and database technologies.
- Problem‑Solving – Ability to dissect complex issues, identify root causes, and devise effective solutions.
- Communication – Clear articulation of technical concepts to both technical and non‑technical stakeholders.
- Collaboration – Proven track record of working effectively in cross‑functional teams.
- Adaptability – Comfortable working in a fast‑paced, evolving environment with shifting priorities.
- Customer‑Centric Mindset – Passion for delivering exceptional service and building lasting customer relationships.
Career Growth & Learning Opportunities
At brighthush, we invest in your professional development. You’ll have access to:
- Mentorship programs with senior engineers and product leaders.
- Annual training budget for certifications, conferences, and online courses.
- Opportunities to transition into senior support, network engineering, or product management roles.
- Involvement in product roadmap discussions and feature design.
- Regular hackathons and innovation challenges to experiment with new technologies.
Work Environment & Culture
Our remote‑first model gives you the flexibility to work from anywhere in Ontario, Canada, while staying connected to a vibrant, inclusive community. We foster:
- Transparent communication channels and open‑door leadership.
- Regular virtual team‑building events and quarterly in‑person retreats.
- A culture that celebrates diversity, equity, and inclusion.
- Emphasis on work‑life balance, with flexible scheduling and generous PTO.
- Commitment to sustainability and responsible technology practices.
Compensation & Benefits
We offer a competitive salary range of CAD 65,000 – 75,000 per year, commensurate with experience and qualifications. In addition to base pay, you’ll receive:
- Health, dental, and vision insurance plans.
- Retirement savings plan with company match.
- Remote work stipend to support your home office setup.
- Paid parental leave and family‑friendly policies.
- Annual performance bonuses and equity options.
- Unlimited learning budget for courses, certifications, and conferences.
How to Apply
If you’re ready to bring your technical expertise, customer‑first mindset, and passion for innovation to a forward‑thinking team, we’d love to hear from you. Click the link below to submit your application and join brighthush in shaping the future of broadband connectivity.
Join brighthush Today!
At brighthush, you’ll be part of a mission‑driven organization that values curiosity, collaboration, and customer success. Your work will directly impact the reliability and performance of broadband services for millions of users worldwide. If you thrive in a dynamic, remote environment and are eager to grow your career while making a real difference, we encourage you to apply now. Let’s build the next generation of connectivity together.
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