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About brighthush
brighthush has been a trailblazer in the legal process service industry for over three decades. With a nationwide footprint that spans major metropolitan hubs—from Los Angeles and Chicago to Washington, D.C., and Seattle—our team of more than 1,000 dedicated professionals is committed to delivering unparalleled service to law firms, courts, and businesses across the United States. We blend deep industry expertise with cutting‑edge technology, continuously refining our processes to stay ahead of the competition and to unlock new market segments through a fully integrated inbound marketing and sales strategy. At brighthush, we believe that the foundation of our success lies in the talent and passion of our people, and we invest heavily in their growth, well‑being, and professional fulfillment.
Why Join brighthush?
As a global leader in service of process, brighthush offers a dynamic, fast‑paced work environment where your contributions directly impact the efficiency and reliability of legal operations nationwide. Whether you’re a seasoned customer support professional or a recent graduate eager to launch a career in a high‑impact industry, you’ll find a culture that values innovation, collaboration, and continuous learning. Our remote‑first model empowers you to work from the comfort of your own home while staying connected to a vibrant community of colleagues across the country.
Job Overview
We are seeking an Experienced Customer Service Representative to join our remote support team. In this role, you will be the frontline advocate for our clients, ensuring that every interaction—whether via ticket, phone, or email—is handled with professionalism, empathy, and efficiency. You will collaborate closely with process servers, operations, and sales teams to resolve inquiries, correct errors, and keep orders moving smoothly through our system. Your ability to remain calm under pressure, think on your feet, and juggle multiple priorities will be essential to delivering the exceptional customer experience that brighthush is known for.
Key Responsibilities
- Respond promptly to customer support tickets, addressing questions and resolving issues related to existing orders.
- Handle high‑volume inbound phone calls, guiding customers through order status updates, troubleshooting, and new order placement.
- Manage email correspondence, field internal department queries, and coordinate with field process servers to ensure accurate and timely order fulfillment.
- Document all interactions, issues, and resolutions in Confluence, maintaining a clear audit trail for continuous improvement.
- Conduct court docket research to gather filing information and retrieve filed documents when necessary.
- Collaborate with cross‑functional teams—operations, sales, and technology—to implement process enhancements and resolve systemic issues.
- Perform additional job‑related duties as assigned, contributing to team goals and organizational initiatives.
Essential Qualifications
- High school diploma or GED; 1–3 years of customer support or call center experience, preferably in a high‑volume environment.
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word), PDF editing tools, and phone system platforms.
- Strong written and verbal communication skills in English.
- Excellent typing speed (minimum 55 words per minute) and meticulous attention to detail.
- Ability to transcribe information accurately, review orders, investigate discrepancies, and implement effective solutions.
- Capacity to perform repetitive tasks with precision while maintaining high quality under pressure.
- Proactive mindset: anticipate potential issues, devise preventive strategies, and drive continuous improvement.
- Adaptability to new processes, technologies, and changing priorities.
Preferred Qualifications
- Experience in the legal services or process serving industry.
- Familiarity with court docket systems and document retrieval procedures.
- Knowledge of Confluence or similar collaboration platforms.
- Prior experience in a remote work setting with strong self‑management skills.
- Background in data entry, document manipulation, or quality assurance.
Core Skills & Competencies
- Customer‑centric mindset: dedication to delivering a seamless, positive experience for every client.
- Problem‑solving: analytical thinking to diagnose issues and propose actionable solutions.
- Time management: juggling multiple tickets, calls, and tasks while meeting deadlines.
- Collaboration: working effectively with internal teams and external partners.
- Resilience: maintaining composure and professionalism during high‑stress situations.
- Continuous learning: staying current with industry trends, technology updates, and best practices.
Career Growth & Development
At brighthush, we view every role as a stepping stone to greater responsibility and impact. As a Customer Service Representative, you will have access to:
- Structured onboarding and mentorship programs that accelerate your learning curve.
- Regular performance reviews and personalized development plans.
- Opportunities to cross‑train in operations, sales, or technology support.
- Internal promotion pathways to supervisory, team lead, or specialist roles.
- Access to industry conferences, webinars, and certification courses at no cost.
Work Environment & Culture
Our remote‑first culture means you can work from any of the following states: Montana, Wisconsin, Florida, Oklahoma, Iowa, Arkansas, or Michigan. We provide a fully equipped home office stipend, high‑speed internet reimbursement, and a flexible schedule that respects your work‑life balance. Our team values transparency, inclusivity, and a sense of community—evidenced by regular virtual town halls, team‑building events, and an open‑door policy with senior leadership.
Compensation & Benefits
Hourly Rate: $15.00 – $15.00 per hour (competitive for the industry and region). In addition to base pay, you will receive:
- Health, Dental, and Vision insurance plans.
- 401(k) retirement plan with company matching.
- Paid time off (PTO) and 7 paid company holidays.
- 4 floating holidays per year for personal observances.
- Life Insurance and Accidental Death & Dismemberment (AD&D) coverage.
- Long‑Term Disability insurance.
- Health Care Reimbursement Arrangement (HCRA).
- Flexible Spending Accounts (FSA) for health and dependent care.
- Employee Assistance Program (EAP) for mental health and well‑being.
- Pet insurance for your furry companions.
Multiple Schedules Available
- Monday – Friday, 7:00 am – 4:00 pm PST
- Friday – Monday, 7:00 am – 6:00 pm PST
Ready to Make an Impact?
If you thrive in a fast‑paced, customer‑focused environment and are eager to contribute to a company that values innovation, teamwork, and personal growth, brighthush invites you to apply today. Join us in redefining the future of legal process services and help our clients achieve success with every order you support.
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