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About brighthush
brighthush is a forward‑thinking technology partner that empowers businesses worldwide with innovative workforce engagement solutions. Our flagship platform, Great Work Perks, connects employees to a curated marketplace of global discounts, experiences, and wellness programs, driving satisfaction, retention, and productivity. With a presence in over 50 countries and a culture rooted in agility, transparency, and continuous learning, brighthush is on a mission to transform how companies reward and support their teams.
Why Join brighthush?
As a rapidly growing player in the information technology sector, brighthush offers a unique blend of startup energy and enterprise stability. Our remote‑first model means you can work from anywhere in the Philippines while collaborating with a diverse, high‑performing team across time zones. We champion professional development through mentorship, skill‑building workshops, and access to industry conferences. At brighthush, your voice matters, and your contributions directly shape the future of employee engagement worldwide.
Position Overview
We are seeking a dedicated Customer Service Representative to become the frontline advocate for our global user base. In this role, you will handle inquiries across multiple channels—live chat, email, and social media—while ensuring a seamless, empathetic experience for every customer. Your problem‑solving mindset, strong communication skills, and passion for technology will help us maintain the high service standards that define brighthush.
Key Responsibilities
- Multi‑Channel Support: Respond promptly to customer inquiries via live chat, email, and social media, maintaining a consistent brand voice.
- Issue Resolution: Diagnose and resolve product, billing, and technical issues, escalating complex cases to the appropriate teams.
- Order Assistance: Guide customers through purchase processes, upsell relevant perks, and confirm order details.
- Refund & Credit Management: Process refunds, credits, and adjustments in accordance with company policies.
- Data Accuracy: Log all interactions in the CRM, ensuring information is up‑to‑date and actionable.
- Feedback Loop: Capture customer insights and collaborate with product teams to drive continuous improvement.
- Performance Metrics: Meet or exceed KPIs such as response time, resolution rate, and customer satisfaction scores.
Essential Qualifications
- Minimum 1 year of customer service experience, preferably in a tech or SaaS environment.
- Fluent in English with excellent written and verbal communication skills.
- Strong problem‑solving abilities and a proactive approach to troubleshooting.
- Reliable high‑speed internet connection and a quiet workspace.
- Experience using CRM platforms (e.g., Zendesk, Freshdesk) and live‑chat tools.
- Basic understanding of e‑commerce and subscription billing processes.
- Ability to work independently while collaborating effectively with cross‑functional teams.
Preferred Qualifications
- Previous remote work experience with a global customer base.
- Knowledge of the perks and benefits industry or related SaaS products.
- Multilingual capabilities (e.g., Tagalog, Filipino, or other regional languages).
- Experience with data analysis tools (Excel, Google Sheets) for reporting trends.
- Certification in customer service or related fields.
Skills & Competencies
- Communication: Clear, concise, and empathetic messaging across all channels.
- Technical Aptitude: Quick learner of new software and troubleshooting tools.
- Time Management: Ability to juggle multiple tickets while maintaining quality.
- Adaptability: Thrive in a fast‑paced, evolving environment.
- Team Collaboration: Strong interpersonal skills to work with sales, product, and engineering.
- Customer‑Centric Mindset: Passion for delivering memorable experiences.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from within. As a Customer Service Representative, you will have access to:
- Structured mentorship programs pairing you with senior leaders.
- Regular skill‑building workshops covering advanced CRM techniques, product knowledge, and soft‑skill development.
- Clear career pathways into roles such as Customer Success Manager, Product Support Lead, or even Product Management.
- Annual learning stipend to attend conferences, webinars, or pursue certifications.
Our culture encourages curiosity and innovation—your ideas can shape product roadmaps and customer experience strategies.
Work Environment & Culture
brighthush is a remote‑first organization that values flexibility, autonomy, and work‑life balance. Our team operates across multiple time zones, fostering a culture of trust and accountability. We celebrate diversity through regular virtual happy hours, cultural exchange sessions, and inclusive policy initiatives. Our remote infrastructure includes:
- High‑speed VPN access and secure cloud tools.
- Monthly virtual team building events.
- Quarterly all‑hands meetings to align on vision and progress.
- Open‑door policy—anyone can reach out to leadership directly.
Compensation, Perks & Benefits
While specific figures may vary based on experience, brighthush offers a competitive salary package aligned with industry standards for remote customer service roles in the Philippines. In addition to base pay, you will receive:
- Performance‑based bonuses tied to customer satisfaction and resolution metrics.
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
- Access to the Great Work Perks platform—exclusive discounts on travel, dining, fitness, and more.
- Flexible working hours and a generous paid time off policy.
- Professional development budget and tuition reimbursement for relevant courses.
- Company‑sponsored tech stipend for home‑office equipment.
How to Apply
If you are a proactive, customer‑focused professional ready to make an impact at a global tech company, we would love to hear from you. Click the link below to submit your application and join the brighthush team.
Apply to this position at brighthush
Join brighthush Today!
Become part of a mission‑driven organization that values your expertise, supports your growth, and rewards your dedication. As a Customer Service Representative at brighthush, you will play a pivotal role in shaping the future of employee engagement worldwide. Take the next step in your career—apply now and help us create brighter, more rewarding workplaces for millions of employees.
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