About brighthush
brighthush is a forward‑thinking logistics and freight solutions provider that is redefining how goods move across the United States. With a mission centered on universal prosperity, we empower our customers, employees, and communities by delivering reliable, on‑time service through cutting‑edge technology and a culture of continuous improvement. Whether you’re a seasoned logistics professional or a customer‑service enthusiast looking to grow, brighthush offers a dynamic environment where every interaction matters and every team member has the opportunity to shine.
Why Join brighthush?
- Impactful Work: You’ll be the first line of communication for our customers, ensuring their shipments are handled with precision and care.
- Growth Opportunities: From on‑the‑job training to leadership development programs, we invest in your career trajectory.
- Inclusive Culture: Diversity, equity, and inclusion are woven into our daily operations, fostering a supportive and collaborative workplace.
- Competitive Compensation: Hourly wages of $18–$20, commensurate with experience and education, plus a comprehensive benefits package.
- Flexibility: Remote work options are available, with the possibility of office locations in Kansas City, Las Vegas, Denver, Bismarck, Houston, Phoenix, or Eagan.
Role Overview
As a Customer Service Representative at brighthush, you will serve as the primary point of contact for our customers across phone, email, and chat channels. Your role is pivotal in maintaining the high standards of service that define brighthush. You will collaborate closely with operations, sales, and other internal teams to ensure accurate, responsive, and exceptional customer experiences at every touchpoint.
Key Responsibilities
- Maintain a courteous, helpful, and professional demeanor in all customer interactions.
- Answer incoming customer calls promptly and professionally, ensuring a 95% first‑call resolution rate.
- Gather detailed information from customers to generate accurate quotes and schedule shipment requests.
- Route calls and inquiries to the appropriate department or individual, leveraging a robust knowledge base.
- Respond to customer emails on a wide range of topics, including pickup cut‑off times, delivery status, transit times, freight restrictions, special requests, and rate quotes.
- Provide accurate, timely information regarding shipments and services, using real‑time tracking tools.
- Flag customer opportunities, concerns, or service issues to Sales staff and/or the Customer Service Supervisor.
- Complete all data entry accurately and on schedule, maintaining 100% data integrity.
- Collaborate with coworkers and other departments to support smooth daily operations.
- Contribute to a positive, productive team environment through clear and professional communication.
- Perform general clerical and administrative tasks as needed.
- Complete other duties as assigned, demonstrating flexibility and a proactive mindset.
Essential Job Duties
In addition to the responsibilities above, you will be expected to:
- Maintain a high level of product knowledge to answer complex customer inquiries.
- Utilize CRM and ticketing systems to track and resolve customer issues.
- Participate in weekly team meetings and training sessions to stay updated on new processes and policies.
- Adhere to all company policies, procedures, and compliance standards.
Essential Qualifications
- Minimum of three years of customer service experience, preferably in a logistics or transportation environment.
- Excellent interpersonal, communication, and customer service skills.
- Strong attention to detail and organizational skills.
- Ability to work effectively in a team environment and under pressure.
- Proficient computer skills, including data entry and general office software.
- Ability to follow instructions and work independently with minimal supervision.
Preferred Qualifications
- Knowledge of the transportation and logistics industry.
- Experience with CRM platforms (e.g., Salesforce, Zendesk).
- Multilingual abilities (Spanish, French, or other languages are a plus).
- Previous experience in a remote or hybrid work setting.
Skills & Competencies
- Customer‑centric mindset with a passion for problem solving.
- Excellent verbal and written communication skills.
- Strong analytical and decision‑making abilities.
- Adaptability to changing priorities and fast‑paced environments.
- Team player who thrives in collaborative settings.
- Proactive attitude and willingness to take ownership of tasks.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you will have access to:
- Structured onboarding and continuous learning modules covering logistics fundamentals, customer engagement, and technology tools.
- Mentorship programs pairing you with experienced leaders in operations, sales, and customer success.
- Clear career pathways to roles such as Senior Customer Service Specialist, Team Lead, Operations Coordinator, or even Sales Representative.
- Annual performance reviews that align your goals with the company’s strategic objectives.
- Opportunities to cross‑train in other departments, expanding your skill set and internal network.
Work Environment & Company Culture
brighthush fosters an environment where innovation, collaboration, and respect are paramount. Our culture is built on:
- Transparency: Open communication channels at all levels.
- Inclusivity: Celebrating diverse perspectives and backgrounds.
- Work‑Life Balance: Flexible scheduling and remote options to support personal commitments.
- Recognition: Regular shout‑outs, awards, and team celebrations for outstanding performance.
- Community Engagement: Volunteer time off and community service initiatives that allow employees to give back.
Compensation & Benefits
We offer a competitive hourly wage of $18–$20, based on education and experience. In addition to your base pay, you will receive:
- Medical, Dental, Vision, and Life Insurance plans.
- Paid Time Off (PTO), Paid Holidays, Volunteer Time Off, and Wellness Time Off.
- 401(k) retirement plan with company match.
- Biweekly pay schedule.
- Employee referral bonuses and performance‑based incentives.
- Access to ongoing professional development and certification programs.
How to Apply
If you are ready to bring your customer service expertise to a forward‑thinking logistics leader, we encourage you to apply today. Join brighthush and become part of a team that values innovation, collaboration, and the pursuit of excellence.
To submit your application, click the link below and complete the online application process. We look forward to learning how your skills and passion align with our mission to deliver exceptional service and create prosperity for all stakeholders.
Apply for this job