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About brighthush
brighthush is a pioneering, women‑led energy transformation firm dedicated to creating measurable climate impact. With a deep expertise in energy efficiency and a rapidly expanding portfolio of clean‑energy solutions, we partner with utilities across the United States to navigate the most complex, connected challenges of today—load flexibility, electrification, and carbon reduction. Our mission is simple yet powerful: empower utilities to accelerate the transition to a sustainable future while delivering exceptional customer experiences.
Why Join brighthush?
At brighthush, every task you perform directly contributes to a cleaner planet. As a Customer Service & Rebate Processing Specialist, you’ll be the frontline champion for thousands of utility customers, ensuring their rebate applications are processed accurately and efficiently. You’ll work in a collaborative, remote environment that values innovation, inclusivity, and personal growth. If you believe climate change is one of the greatest challenges of our time and you want to make a tangible difference, brighthush is the place for you.
Key Responsibilities
- Customer Support Excellence: Respond to inbound emails and phone calls with empathy, professionalism, and a solutions‑oriented mindset. Resolve inquiries, troubleshoot issues, and guide customers through rebate processes.
- Data Entry & Management: Accurately input customer data into multiple database applications using 10‑key proficiency. Maintain both electronic and hard‑copy filing systems for applications, rebates, and supporting documents.
- Document Processing: Receive, sort, interpret, and verify incoming data and sourcing documents. Ensure all information is complete, correct, and ready for submission.
- Cross‑Functional Collaboration: Communicate effectively with teammates and other departments to resolve customer issues and streamline processes.
- Quality Assurance: Safeguard confidential customer information, adhere to data privacy standards, and maintain high accuracy rates.
- Peer Support & Training: Provide on‑the‑job training to new hires and assist with job shadowing as needed.
- Continuous Improvement: Identify opportunities to enhance workflow efficiency and contribute to process improvement initiatives.
- Ad Hoc Duties: Perform any additional responsibilities assigned by management to support department goals.
Essential Qualifications
- High school diploma or equivalent.
- Minimum 6+ months of experience in a call center or customer service environment.
- Proficiency in 10‑key data entry and Microsoft Office Suite (Word, Excel, Access).
- Strong attention to detail, organizational, and prioritization skills.
- Excellent written and verbal communication abilities.
- Positive, customer‑friendly attitude and ability to follow directions.
- Reliable high‑speed internet connection (minimum 50 Mbps download, 5 Mbps upload; 70 Mbps download preferred).
- Availability to work a full 8‑hour shift within 8 a.m.–6 p.m. hours.
Preferred Qualifications
- Experience with rebate processing or utility customer support.
- Knowledge of energy efficiency programs and clean‑energy initiatives.
- Familiarity with CRM or case‑management systems.
- Previous remote work experience with strong self‑management skills.
Skills & Competencies
- Customer‑centric mindset with a passion for problem solving.
- High level of data integrity and accuracy.
- Adaptability to changing priorities and fast‑paced environments.
- Team collaboration and cross‑functional communication.
- Time‑management and multitasking proficiency.
- Technical aptitude for learning new software and tools quickly.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Service & Rebate Processing Specialist, you’ll have access to:
- Structured onboarding and continuous training programs.
- Mentorship from senior team members and subject‑matter experts.
- Clear career pathways into roles such as Program Analyst, Customer Experience Lead, or Project Manager.
- Opportunities to participate in cross‑departmental initiatives and innovation projects.
- Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
Work Environment & Culture
brighthush fosters a culture of inclusivity, transparency, and purpose. Our remote-first approach empowers you to work from anywhere while staying connected through video conferencing, collaboration tools, and regular virtual team huddles. We celebrate diversity, encourage open dialogue, and support work‑life balance through flexible scheduling and a results‑oriented mindset.
Compensation & Benefits
Competitive hourly rate of $17–$19 per hour, commensurate with experience and qualifications. In addition to base pay, eligible employees may receive a discretionary annual bonus based on performance and company results.
We offer a comprehensive benefits package designed to support your health, financial security, and overall well‑being:
- Three weeks of paid vacation annually.
- Paid holidays and company‑wide observances.
- 401(k) retirement plan with employer match.
- Medical, dental, and vision coverage.
- Parental leave and family‑support programs.
- Employee Assistance Program (EAP) for mental health and counseling.
- Commuter benefits and flexible spending accounts.
- Additional supplemental offerings such as wellness stipends and professional development allowances.
How to Apply
Ready to make a real impact on climate change while advancing your career? Click the link below to submit your application and join the brighthush team.
Equal Opportunity Employer
brighthush is an equal‑opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, national origin, gender, age, disability, marital status, genetics, veteran status, sexual orientation, or any other protected characteristic. All hiring decisions are made based on merit, qualifications, and business needs.
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