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About brighthush
brighthush is a trailblazer in the home‑comfort industry, redefining how people experience indoor climate with cutting‑edge, energy‑efficient heating and cooling solutions. With a portfolio that spans residential, commercial, and industrial markets, brighthush is committed to delivering not only superior products but also unparalleled customer service. Our mission is to empower homeowners and businesses to create healthier, more sustainable environments while enjoying the peace of mind that comes from exceptional support.
As a global leader, brighthush has earned a reputation for innovation, reliability, and a culture that values collaboration, continuous learning, and a customer‑first mindset. We’re looking for a dedicated, proactive, and detail‑oriented Customer Service Coordinator to join our remote team and help us maintain the high standards that our customers expect.
Why Join brighthush?
- Impactful Work: Every interaction you handle directly influences customer satisfaction and brand loyalty.
- Remote Flexibility: Work from anywhere in the U.S. with a fully equipped home office and a supportive virtual team.
- Growth Opportunities: Clear career pathways from Customer Service to Operations, Sales, and Product Management.
- Competitive Compensation: Base salary plus performance bonuses, with a comprehensive benefits package.
- Culture of Innovation: Be part of a company that encourages new ideas, continuous improvement, and cross‑functional collaboration.
- Community Impact: Contribute to sustainable living solutions that reduce energy consumption and improve indoor air quality.
Key Responsibilities
As a Customer Service Coordinator at brighthush, you will be the linchpin that ensures seamless communication between customers and internal teams. Your day‑to‑day tasks will include:
- Managing inbound customer inquiries via phone, email, and live chat with professionalism, empathy, and efficiency.
- Coordinating with Sales, Technical Support, Installation, and Billing departments to resolve issues promptly and accurately.
- Maintaining meticulous records of all customer interactions, transactions, and follow‑ups in our CRM system to support quality assurance and reporting.
- Communicating product updates, promotions, and policy changes to customers in a clear, concise manner.
- Monitoring customer feedback, identifying recurring themes, and collaborating with product and engineering teams to recommend improvements.
- Assisting in the preparation of weekly and monthly reports on key performance indicators such as response time, resolution rate, and customer satisfaction scores.
- Supporting the onboarding process for new customers, ensuring they receive all necessary documentation, product information, and post‑installation support.
- Acting as a liaison between customers and the warranty team to facilitate smooth claim processing.
- Participating in continuous improvement initiatives, such as process mapping, knowledge base updates, and training sessions for new hires.
Essential Qualifications
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Minimum of 2 years of experience in a customer service or call center environment, preferably in the home‑comfort or HVAC industry.
- Proficient in using CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Excellent verbal and written communication skills in English; additional language proficiency is a plus.
- Strong problem‑solving skills and the ability to think critically under pressure.
- Self‑motivated, organized, and able to manage multiple priorities in a fast‑paced, remote setting.
- Experience with data entry, reporting, and basic analytics.
- Commitment to maintaining a high level of customer satisfaction and adhering to company policies and procedures.
Preferred Qualifications
- Experience in a technical support or product‑centric role within the HVAC or renewable energy sector.
- Knowledge of HVAC terminology, installation processes, and warranty procedures.
- Familiarity with remote collaboration tools such as Slack, Teams, and Zoom.
- Background in quality assurance or process improvement (Lean Six Sigma, Kaizen).
- Previous experience in a remote or distributed team environment.
- Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.
Core Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
- Communication: Clear, concise, and empathetic communication across multiple channels.
- Collaboration: Ability to work cross‑functionally with Sales, Technical, and Billing teams.
- Adaptability: Comfortable with change, new technologies, and evolving processes.
- Attention to Detail: Accuracy in data entry, documentation, and follow‑up.
- Time Management: Prioritizing tasks and meeting deadlines in a remote setting.
- Problem‑Solving: Analytical thinking to diagnose issues and propose effective solutions.
- Technology Proficiency: Comfortable learning new software and troubleshooting basic technical issues.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Coordinator, you will have the chance to:
- Progress to a Senior Customer Service Specialist or Team Lead role, overseeing a group of coordinators.
- Transition into Operations Management, where you’ll influence process design and efficiency.
- Move into Product Support or Technical Services, leveraging your customer insights to shape product development.
- Explore Sales or Account Management opportunities, using your deep understanding of customer needs.
- Participate in leadership development programs, mentorship, and cross‑departmental projects.
- Attend industry conferences, webinars, and training sessions to stay ahead of HVAC and sustainability trends.
Work Environment & Company Culture
brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote teams are connected through:
- Weekly virtual stand‑ups and monthly all‑hands meetings.
- Open‑door communication channels with leadership.
- Regular virtual team‑building activities and wellness initiatives.
- A commitment to work‑life balance, with flexible scheduling and generous paid time off.
- Access to a digital library of learning resources, including courses on customer service excellence, HVAC fundamentals, and soft skills.
Compensation, Perks, and Benefits
While specific figures may vary based on experience, brighthush offers a competitive package that includes:
- Base salary range: $45,000 – $60,000 per year, commensurate with experience.
- Performance‑based bonuses tied to customer satisfaction metrics and team goals.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off (vacation, sick leave, holidays) plus a generous holiday schedule.
- Flexible work hours and remote work stipend for home office setup.
- Employee wellness program, including mental health resources and fitness subsidies.
- Professional development budget for courses, certifications, and conferences.
How to Apply
If you’re ready to bring your customer‑service expertise to a forward‑thinking, mission‑driven company, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Service Coordinator role at brighthush.
Join us in shaping the future of indoor comfort and making a tangible difference in people’s lives. Apply today and become part of the brighthush family!
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