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About talentedge
At talentedge, we’re redefining the way senior living communities manage their finances. Our mission is simple yet powerful: make the payment experience for seniors, families, and care providers seamless, transparent, and stress‑free. By building a modern, end‑to‑end financial operating system, we eliminate the costly, inefficient, and often confusing payment processes that have plagued the senior care industry for decades.
Founded by a team of industry veterans who witnessed firsthand the pain points of their own families, talentedge is driven by a deep commitment to one of the most overlooked groups in our society—seniors. We believe that when the financial side of senior care is handled with care and precision, providers can focus on what truly matters: delivering high‑quality housing and compassionate care.
Since our launch in mid‑2023, we’ve already partnered with thousands of families across the United States. Our growth trajectory is accelerating at a remarkable 30% month‑over‑month, and we’re poised to capture a share of the $230 billion senior living market as the baby boomer generation continues to age.
We’ve attracted investment from top‑tier venture firms—now rebranded as talentedge—such as Fika Ventures, Bling Capital, Liquid2 Ventures, LiveOak Bank, Cambrian Ventures, and Max Ventures. These partners have collectively backed more than 20 unicorns, including Square, Lyft, and Rippling, and they see the same transformative potential in talentedge.
Role Overview
We’re seeking a Customer Operations Specialist to join our dynamic Operations team. In this early‑stage role, you’ll be the linchpin that ensures every payment cycle runs smoothly while delivering exceptional support to our customers. Your analytical mindset, problem‑solving skills, and customer‑first attitude will help shape the future of talentedge’s operations.
Key Responsibilities
- Payment Cycle Management – Oversee the end‑to‑end payment process, ensuring accuracy and timeliness for every transaction.
- Data Quality & Integrity – Maintain clean, reliable data sets; audit payment records and resolve discrepancies.
- Payment Health Monitoring – Track coverage reports, identify coverage gaps, and intervene proactively to prevent revenue loss.
- Failed Payment Resolution – Investigate root causes of failed payments, coordinate with finance and technical teams to implement fixes.
- Customer Payment Plan Management – Design, coordinate, and communicate payment plans that align with customer needs and talentedge’s policies.
- Customer Support Excellence – Handle inquiries via phone and email, ensuring issues are resolved quickly and customers are informed of next steps.
- Operational Process Improvement – Identify bottlenecks, propose automation or workflow enhancements, and help scale the operations team.
- Team Collaboration & Growth – Mentor new hires, share best practices, and contribute to the evolving culture of high performance.
Essential Qualifications
- BA/BS degree or equivalent experience (2+ years of relevant work experience, or 4+ years without a degree).
- Proven experience in startup operations or customer support environments.
- Advanced proficiency in Excel for data analysis, reporting, and process automation.
- Exceptional attention to detail, especially when handling financial information.
- Strong customer service background with a track record of resolving complex issues.
- Experience or keen interest in accounts receivable, billing, payments, or collections.
- Clear motivation for working in the senior living sector—share your story in your application.
- Familiarity with Zendesk and Aircall is a plus.
- Availability for the evening shift: 12 pm – 8 pm EST, Monday through Friday.
Preferred Qualifications
- SQL knowledge or a demonstrated willingness to learn and apply it.
- Background in fintech or financial technology solutions.
- Experience with payment gateway integrations or reconciliation processes.
- Knowledge of HIPAA or other compliance standards relevant to senior care.
Skills & Competencies
- Analytical Thinking – Ability to dissect complex data sets and derive actionable insights.
- Problem‑Solving – Creative and methodical approach to troubleshooting payment and customer issues.
- Communication – Clear, concise, and empathetic communication across phone, email, and internal channels.
- Collaboration – Comfortable working cross‑functionally with finance, engineering, and product teams.
- Adaptability – Thrive in a fast‑moving startup environment where priorities shift quickly.
- Customer‑Centric Mindset – Passion for delivering outstanding service and building lasting relationships.
Career Growth & Learning Opportunities
At talentedge, your career path is as dynamic as our product. As the operations function scales, you’ll have the chance to:
- Lead new initiatives such as automated payment reconciliation or AI‑driven customer support.
- Transition into senior operations roles—Operations Manager, Director of Customer Success, or Head of Finance.
- Participate in cross‑functional projects, gaining exposure to product development, data science, and engineering.
- Attend industry conferences, webinars, and training sessions to stay ahead of senior care and fintech trends.
- Benefit from a mentorship program that pairs you with seasoned leaders in the company.
Work Environment & Culture
We’re a low‑ego, tight‑knit, high‑performing team that values collaboration, transparency, and impact. Our culture is built on:
- Mission‑Driven Focus – Every task is tied back to our core purpose: simplifying payments for seniors and their families.
- Customer‑First Philosophy – We obsess over the customer experience, ensuring every interaction reflects our commitment to care.
- Inclusive & Supportive Atmosphere – Diverse backgrounds, experiences, and perspectives are celebrated; we provide reasonable accommodations and a safe space for growth.
- Continuous Learning – Regular knowledge‑sharing sessions, lunch‑and‑learns, and access to online learning platforms.
- Work‑Life Balance – While the role is evening‑shift, we respect personal time and offer flexible scheduling within the shift window.
Compensation, Perks & Benefits
While specific figures vary based on experience, talentedge offers a competitive salary package that includes:
- Base salary commensurate with market rates for senior operations roles.
- Performance‑based bonuses tied to payment accuracy, customer satisfaction, and process improvements.
- Equity options that allow you to share in talentedge’s long‑term success.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off, including holidays and personal days.
- Professional development stipend for courses, certifications, or conferences.
- Flexible work arrangements within the evening shift to accommodate personal commitments.
How to Apply
Ready to make a tangible impact in the senior care industry? Submit your resume and a brief cover letter explaining why you’re passionate about senior living and how your experience aligns with talentedge’s mission. Highlight any relevant fintech, payment, or customer support achievements.
Send your application to careers@talentedge.com or apply directly through our careers portal. We’re excited to learn how you can help us transform the financial experience for seniors and their families.
Closing Statement
At talentedge, we’re not just building a product—we’re building a movement that empowers senior living communities to operate more efficiently, families to feel secure, and caregivers to focus on what they do best: caring. If you thrive in a fast‑paced, mission‑driven environment and are eager to shape the future of senior care payments, we want to hear from you.
Join us, and together we’ll create a world where managing money for seniors is as simple and compassionate as the care they receive.
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