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About brighthush
brighthush is a purpose‑driven, customer‑first organization that redefines how brands connect with their audiences. With a mission to empower people through thoughtful, authentic interactions, we blend cutting‑edge technology with a human touch to create memorable experiences across every touchpoint. Our culture thrives on creativity, collaboration, and continuous learning, and we’re proud to be a leader in the customer experience industry.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, forward‑thinking team that values innovation, empathy, and data‑driven decision making. We offer a flexible, fully remote work environment that empowers you to balance professional growth with personal well‑being. As a Customer Experience Social Media Representative, you’ll play a pivotal role in shaping the voice of our brand, driving customer satisfaction, and influencing product strategy.
What You’ll Do
As a Customer Experience Social Media Representative, you will be the frontline ambassador for brighthush across all social platforms. Your responsibilities will include:
- Engage & Resolve: Respond to customer inquiries, comments, and messages on platforms such as Facebook, Instagram, Twitter, LinkedIn, and emerging social channels with speed, professionalism, and brand‑aligned tone.
- Analyze & Recommend: Monitor sentiment, track engagement metrics, and identify trends in customer feedback. Translate insights into actionable recommendations for product, marketing, and support teams.
- Collaborate Cross‑Functionally: Partner with Marketing, Product, Sales, and Support to ensure a consistent, positive customer experience across all touchpoints.
- Survey Design & Analysis: Create, distribute, and analyze customer satisfaction surveys. Use data to pinpoint improvement areas and measure the impact of initiatives.
- CRM Mastery: Log all interactions in our CRM system, ensuring accurate, up‑to‑date records that enable seamless handoffs and data integrity.
- Content & Community Building: Contribute to social media content calendars, suggest community‑building initiatives, and help shape the brand’s voice and storytelling.
- Continuous Improvement: Stay current with industry best practices, new social tools, and emerging customer service trends to keep brighthush at the forefront of the market.
Essential Qualifications
- 3+ years of experience in customer service or social media support roles.
- Proven track record of managing high‑volume social interactions with a focus on customer satisfaction.
- Strong analytical skills: ability to interpret data, spot trends, and translate insights into actionable strategies.
- Excellent written communication skills in English; additional languages are a plus.
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk, HubSpot) and social media management tools (e.g., Hootsuite, Sprout Social).
- Self‑motivated, organized, and able to thrive in a fully remote, collaborative environment.
- Experience with survey tools (e.g., SurveyMonkey, Qualtrics) and basic data visualization (Excel, Tableau).
Preferred Qualifications
- Experience in the consumer goods or technology sector.
- Knowledge of social listening tools (Brandwatch, Sprinklr).
- Background in UX research or customer journey mapping.
- Familiarity with agile project management methodologies.
- Certification in customer experience or related fields.
Key Skills & Competencies
- Customer‑centric mindset with a passion for delivering exceptional experiences.
- Strong problem‑solving abilities and a proactive approach to identifying and resolving issues.
- Excellent interpersonal skills, capable of building rapport with diverse audiences.
- Adaptability to rapidly changing priorities and emerging technologies.
- Time‑management skills: juggling multiple conversations while maintaining quality and compliance.
- Data‑driven decision making: turning numbers into insights and insights into action.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Social Media Representative, you’ll have the opportunity to:
- Progress to a Senior Social Customer Experience Lead, overseeing a team of representatives.
- Transition into Product Management or Customer Success roles, leveraging your deep understanding of customer needs.
- Participate in cross‑departmental projects that influence product roadmaps and marketing strategies.
- Access to continuous learning resources: online courses, industry conferences, and internal knowledge sharing sessions.
- Mentorship from senior leaders who are committed to your professional development.
Work Environment & Culture
brighthush champions a culture of inclusivity, transparency, and innovation. Our remote-first approach means you can work from anywhere in the U.S., supported by:
- Regular virtual team huddles and social events to foster connection.
- Flexible scheduling to accommodate different time zones and personal commitments.
- A collaborative platform (Slack, Teams) that keeps communication fluid and real‑time.
- Access to a digital library of resources, including podcasts, books, and webinars on customer experience and personal growth.
- A commitment to mental health: virtual wellness sessions, mindfulness resources, and an open-door policy for support.
Compensation & Benefits
While specific figures may vary, brighthush offers a competitive salary package that reflects your experience and the value you bring. In addition, you’ll enjoy:
- Health, dental, and vision insurance fully covered by brighthush.
- 5% 401(k) match to help you build a secure financial future.
- Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
- Paid parental leave and family‑support benefits.
- Annual performance bonuses tied to company and individual achievements.
- Professional development stipend for courses, certifications, and conferences.
- Employee referral program with attractive rewards.
How to Apply
Ready to make an impact? Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush. We’re hiring immediately and eager to welcome a passionate, data‑savvy Customer Experience Social Media Representative to our team.
Apply now and join a company that values your voice, rewards your expertise, and empowers you to grow both personally and professionally.
Apply for this job