About brighthush
At brighthush, we’re redefining the retail experience by blending timeless style with unbeatable value. As a Fortune 100 leader in the off‑price retail sector, brighthush operates a global network of flagship stores, distribution centers, and e‑commerce platforms that bring high‑quality merchandise to millions of shoppers worldwide. Our culture is built on diversity, collaboration, and a relentless focus on personal and professional growth. Whether you’re stepping into one of our bustling storefronts, working behind the scenes in a state‑of‑the‑art distribution hub, or driving innovation from our corporate headquarters, you’ll find a community that celebrates curiosity, creativity, and a shared commitment to excellence.
Your Role
As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑end operations. You’ll lead a team of Associates to deliver a seamless, personalized shopping journey that not only meets but exceeds customer expectations. Your leadership will shape the tone of the store, influence sales performance, and reinforce brighthush’s reputation as a destination for style and savings.
Key Responsibilities
- Customer‑Centric Leadership: Inspire and coach Associates to create a welcoming, efficient, and engaging environment for every shopper.
- Team Management: Assign registers, coordinate breaks, and ensure adequate POS coverage while maintaining a balanced workload.
- Training & Development: Design and deliver front‑end training modules that cover product knowledge, merchandising best practices, and loyalty program promotion.
- Issue Resolution: Address customer concerns swiftly, turning potential complaints into opportunities for delight.
- Store Operations: Oversee daily tasks such as cash handling, inventory checks, and visual merchandising to align with the store plan.
- Performance Metrics: Track and report on key performance indicators—sales, conversion rates, and customer satisfaction scores—to management.
- Compliance & Safety: Enforce labor laws, company policies, and safety protocols to protect both staff and customers.
- Program Promotion: Champion brighthush’s loyalty and credit programs, driving enrollment and usage through engaging customer interactions.
- Loss Prevention: Participate in shrink reduction initiatives, ensuring a secure and profitable retail environment.
- Continuous Improvement: Collaborate with store leadership to refine processes, enhance the customer journey, and implement innovative solutions.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
- Strong understanding of merchandising techniques and visual display standards.
- Proven ability to multitask in a fast‑paced, high‑volume environment.
- Excellent communication and organizational skills, with meticulous attention to detail.
- Adaptability to changing priorities and the ability to remain calm under pressure.
- Team‑player mindset, collaborating effectively with peers and supervisors.
- Commitment to fostering a culture of honesty, integrity, and confidentiality.
- Availability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications
- Experience managing front‑end operations in a multi‑brand retail environment.
- Background in training and coaching Associates on customer service excellence.
- Knowledge of loyalty program mechanics and digital engagement tools.
- Familiarity with POS systems, inventory management software, and loss prevention protocols.
- Demonstrated success in driving sales growth and improving customer satisfaction metrics.
Skills & Competencies
- Leadership & Coaching: Ability to motivate, mentor, and develop a high‑performing team.
- Customer‑First Mindset: Passion for creating memorable shopping experiences.
- Analytical Thinking: Proficiency in interpreting sales data and translating insights into action.
- Problem‑Solving: Quick, effective resolution of operational and customer issues.
- Communication: Clear, concise verbal and written communication with staff and management.
- Time Management: Prioritizing tasks to meet store goals and deadlines.
- Technology Savvy: Comfortable using POS systems, inventory tools, and customer engagement platforms.
- Integrity & Ethics: Upholding confidentiality and ethical standards in all interactions.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is limited only by your ambition. Starting as a Customer Experience Coordinator, you’ll gain hands‑on experience in store operations, team leadership, and strategic planning. Successful coordinators often progress to roles such as Store Manager, District Manager, or even corporate positions in operations, merchandising, or customer experience strategy. We invest heavily in professional development through:
- Structured mentorship programs pairing you with senior leaders.
- Access to online learning modules covering retail analytics, leadership, and brand strategy.
- Cross‑functional rotation opportunities to broaden your skill set.
- Annual leadership summits where you can network with executives and shape company initiatives.
Work Environment & Culture at brighthush
Our stores are more than retail spaces—they’re vibrant communities where creativity meets commerce. You’ll work alongside passionate Associates who share a love for fashion, a commitment to customer service, and a drive to exceed expectations. The culture at brighthush is defined by:
- Diversity & Inclusion: A workforce that reflects the communities we serve, fostering innovation and belonging.
- Collaboration: Open communication channels across all levels, encouraging ideas and feedback.
- Recognition: Regular acknowledgment of outstanding performance through awards, shout‑outs, and career advancement.
- Work‑Life Balance: Flexible scheduling, paid time off, and wellness programs to support your personal and professional life.
- Community Engagement: Opportunities to volunteer and contribute to local initiatives through brighthush’s corporate social responsibility programs.
Compensation & Benefits
We offer a competitive starting pay range of $17.00 to $17.50 per hour, with potential for overtime and performance bonuses. In addition to base pay, you’ll enjoy a comprehensive benefits package that may include:
- Employee discount on all brighthush merchandise.
- Health, dental, and vision insurance options.
- 401(k) retirement plan with company match for eligible employees.
- Flexible Spending Accounts (FSA) for health and dependent care.
- Life and disability insurance.
- Paid holidays, vacation, and sick leave.
- Employee assistance program (EAP) for mental health support.
- Wellness incentives such as gym membership discounts and smoking cessation programs.
- Childcare and pet care benefits.
- Professional development stipends and tuition reimbursement.
- Referral bonuses for bringing talented friends and family into the brighthush family.
All benefits are subject to eligibility criteria and may vary based on location and tenure. We are committed to providing a fair and inclusive workplace for all employees.
How to Apply
If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we want to hear from you. Click the link below to submit your application and join a team that values innovation, growth, and a shared passion for retail excellence.
We look forward to welcoming you to the brighthush family, where your talent and dedication will help shape the future of retail.
Apply for this job