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About talentbridge
talentbridge is a trailblazing data platform company that stands at the forefront of the health data exchange ecosystem. With a mission to empower every healthcare decision through the right data, at the right time, and in the right format, talentbridge has built the largest and most diverse health data network in the United States. Our platform is trusted by leading life‑sciences companies, government agencies, and payers to securely access, share, and analyze data that drives better patient outcomes and more efficient care delivery. By joining talentbridge, you become part of a high‑performing, values‑driven team that tackles some of the most complex challenges in healthcare with technology‑forward solutions. Diversity of thought, experience, and background fuels our bold vision and fuels the innovation that keeps talentbridge at the cutting edge of the industry.
Why talentbridge?
Impact – Every call you handle directly supports the secure exchange of medical records that inform critical health decisions. Growth – talentbridge invests heavily in professional development, offering comprehensive training, mentorship, and clear career pathways. Culture – We celebrate collaboration, transparency, and continuous learning. Our remote work model empowers you to balance professional excellence with personal well‑being. Benefits – Competitive pay, robust health, vision, and dental coverage, generous paid time off, a 401(k) plan with company match, tuition assistance, and more.
Position Overview
As a CPC Processor – Customer Support Specialist at talentbridge, you will serve as the frontline liaison between patients, insurance companies, attorneys, and our internal teams. Your primary responsibility will be to process medical record requests, provide status updates, and ensure accurate documentation across multiple platforms. This is a remote, full‑time call center role that operates in a high‑volume, fast‑paced production environment. Your work will directly influence the efficiency of data exchange and the quality of care delivered to millions of patients nationwide.
Key Responsibilities
- Handle inbound calls from patients, insurance carriers, and legal representatives to provide real‑time updates on medical record requests.
- Accurately document all interactions, request details, and resolution steps in our integrated customer relationship management (CRM) system.
- Utilize dual‑monitor setups to manage multiple data sources simultaneously, ensuring seamless workflow and minimal downtime.
- Maintain strict adherence to data privacy regulations (HIPAA, GDPR, etc.) while processing sensitive health information.
- Collaborate with cross‑functional teams—including data analysts, compliance officers, and technical support—to resolve complex inquiries.
- Participate in continuous improvement initiatives by providing feedback on process bottlenecks and suggesting automation opportunities.
- Meet or exceed daily, weekly, and monthly performance metrics related to call volume, resolution time, and customer satisfaction.
- Stay current on talentbridge product updates, industry best practices, and regulatory changes that impact medical record processing.
Essential Qualifications
- High school diploma or equivalent; associate’s degree preferred.
- Minimum of 1–2 years of experience in a call center, customer support, or medical records processing environment.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience navigating multiple software platforms simultaneously.
- Strong verbal and written communication skills, with the ability to explain complex processes in simple terms.
- Excellent organizational skills and meticulous attention to detail.
- Ability to thrive in a high‑volume, deadline‑driven environment while maintaining a calm, professional demeanor.
- Basic understanding of healthcare data standards (HL7, DICOM, FHIR) is a plus.
- Valid U.S. driver’s license and reliable internet connection for remote work.
Preferred Qualifications
- Experience working with electronic health record (EHR) systems or health information exchanges (HIEs).
- Knowledge of HIPAA compliance requirements and data security best practices.
- Previous exposure to medical billing or coding processes.
- Familiarity with customer service metrics such as CSAT, NPS, and first‑contact resolution.
- Demonstrated ability to learn new software tools quickly and adapt to evolving workflows.
Core Skills & Competencies
- Customer‑centric mindset with a passion for problem‑solving.
- Strong analytical thinking and data‑driven decision making.
- Effective time management and multitasking abilities.
- Team collaboration and cross‑functional communication.
- Adaptability to change and continuous improvement orientation.
Career Growth & Learning Opportunities
talentbridge is committed to nurturing talent and providing clear pathways for advancement. As a CPC Processor, you will have the opportunity to:
- Progress into senior support roles or team lead positions within the customer success organization.
- Transition into data analytics, compliance, or product management tracks based on your interests and performance.
- Participate in talentbridge’s Leadership Development Program, which offers mentorship, coaching, and rotational assignments.
- Access to a curated library of online courses, certifications, and industry conferences to broaden your skill set.
- Earn tuition assistance for accredited programs that align with talentbridge’s strategic priorities.
Work Environment & Culture at talentbridge
Remote First – Work from the comfort of your home while staying connected to a vibrant virtual community. We provide all necessary equipment, including a high‑performance computer, dual monitors, and a virtual phone system, to ensure you have a productive workspace. Inclusive & Collaborative – Our team values diverse perspectives and fosters an environment where every voice is heard. Regular virtual town halls, team‑building events, and open‑door leadership communication keep everyone aligned and engaged. Well‑Being Focused – talentbridge offers flexible scheduling options, mental health resources, and wellness programs to support your overall health. Innovation‑Driven – You’ll work alongside data scientists, engineers, and product managers who are constantly pushing the boundaries of what’s possible in health data exchange.
Compensation, Perks, and Benefits
Competitive Pay – Base hourly rate ranges from $15.00 to $18.32 USD, commensurate with experience and performance. Health & Wellness – Comprehensive medical, vision, and dental plans with employer contributions. Flexible spending accounts (FSAs) and health savings accounts (HSAs) are also available. Retirement Planning – 401(k) plan with company match to help you build long‑term financial security. Paid Time Off – Generous PTO policy, including vacation, sick leave, and personal days. Additional paid holidays are observed. Professional Development – Tuition assistance for relevant courses, certifications, and conferences. Access to internal training modules and mentorship programs. Technology & Equipment – Company‑provided laptop, dual monitors, headset, and virtual phone system. All equipment is fully supported by our IT team. Health & Safety – Required post‑offer health screenings and vaccinations (flu shot, Tdap, COVID‑19, etc.) to ensure a safe work environment. Exemptions are considered on a case‑by‑case basis for medical or religious reasons. Work‑Life Balance – Remote work flexibility, optional compressed workweeks, and a culture that respects personal commitments.
Equal Opportunity & Inclusion Statement
talentbridge is an equal‑opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other protected characteristic. For more information about our commitment, please review our EEO Commitment Statement. Learn about your rights and protections at Know Your Rights.
Application Process
To apply, click the link below and complete the online application. You will be asked to provide a resume, cover letter, and answer a few optional demographic questions. All responses are anonymous and used only for aggregate analysis to improve our hiring process. If you require reasonable accommodations during the application or interview process, please contact peopleteam@talentbridge.com. We will review your request on a case‑by‑case basis.
Ready to make a difference in healthcare data exchange? Join talentbridge and help us shape the future of patient care.
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