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About Nexawork
Nexawork is at the forefront of the health data ecosystem, pioneering secure, scalable, and compliant solutions that empower healthcare providers, life‑science innovators, and public health agencies to make data‑driven decisions. With a mission to transform how medical information is shared, Nexawork’s platform connects the largest, most diverse health data network in the United States, ensuring that every stakeholder—from clinicians to insurers—has timely access to the insights they need to improve patient outcomes.
Our culture is built on collaboration, continuous learning, and a relentless focus on quality. We celebrate diversity in thought, background, and experience, and we believe that the best solutions emerge when people from different disciplines come together to solve complex problems. As a remote, high‑volume call center team, you’ll be part of a fast‑paced, values‑driven environment that rewards initiative, precision, and a passion for service excellence.
Why This Role Matters
The CPC Processor & Customer Support Specialist is the frontline guardian of our data integrity and client satisfaction. By accurately processing medical record requests and providing real‑time status updates to patients, insurance carriers, and legal professionals, you help maintain the trust that underpins Nexawork’s reputation as a secure, reliable partner in the health data space.
Key Responsibilities
- Medical Record Processing: Receive, triage, and process high‑volume medical record requests with meticulous attention to detail, ensuring compliance with HIPAA, state regulations, and client specifications.
- Client Interaction: Serve as the primary point of contact for patients, insurance companies, and attorneys, delivering clear, courteous, and accurate status updates via phone, email, or chat.
- Data Entry & Documentation: Log all interactions and processing steps into multiple internal platforms using dual‑monitor setups, maintaining data integrity and audit readiness.
- Quality Assurance: Conduct regular checks to verify the completeness and accuracy of processed records, escalating any discrepancies to the appropriate teams.
- Process Improvement: Identify bottlenecks and propose workflow enhancements that increase throughput and reduce error rates.
- Compliance & Security: Adhere strictly to data privacy policies, ensuring that all patient information is handled securely and confidentially.
- Team Collaboration: Participate in daily huddles, share best practices, and support peers during peak periods to maintain service level agreements.
Essential Qualifications
- High school diploma or equivalent; associate’s degree preferred.
- Minimum of 1–2 years of experience in a call center, customer support, or medical records processing environment.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience navigating multiple software platforms simultaneously.
- Strong verbal and written communication skills, with the ability to explain complex processes in simple terms.
- Excellent organizational skills and the ability to manage a high volume of tasks while maintaining accuracy.
- Comfortable working in a fast‑paced, production‑oriented environment with shifting priorities.
- Basic understanding of HIPAA regulations and data privacy best practices.
- Reliable internet connection and a quiet workspace suitable for remote work.
Preferred Qualifications
- Experience in the healthcare or life‑science industry, particularly with medical record requests or claims processing.
- Knowledge of electronic health record (EHR) systems and common medical terminology.
- Previous exposure to call center metrics such as average handling time, first‑contact resolution, and customer satisfaction scores.
- Familiarity with data security protocols and compliance frameworks.
- Multilingual capabilities, especially in Spanish or other widely spoken languages.
Core Skills & Competencies
- Attention to Detail: Ability to spot inconsistencies and ensure data accuracy.
- Customer‑Centric Mindset: Commitment to delivering exceptional service and building trust.
- Problem‑Solving: Quick identification of issues and proactive resolution.
- Adaptability: Thrives in a dynamic environment with evolving processes.
- Team Player: Collaborates effectively across departments and time zones.
- Time Management: Prioritizes tasks to meet strict deadlines.
Career Growth & Learning Opportunities
Nexawork is dedicated to nurturing talent and providing clear pathways for advancement. As a CPC Processor, you’ll have the opportunity to:
- Progress to Senior Processor or Team Lead roles, overseeing larger volumes and mentoring new hires.
- Transition into quality assurance, compliance, or data governance positions.
- Participate in cross‑functional projects that shape the future of health data exchange.
- Access continuous learning resources, including online courses, certifications, and internal workshops.
- Earn performance‑based bonuses and recognition awards that celebrate your contributions.
Work Environment & Culture
Working remotely from the comfort of your own home, you’ll be part of a distributed team that values flexibility, autonomy, and work‑life balance. Our culture emphasizes:
- Transparent communication through weekly virtual town halls and real‑time chat channels.
- Inclusive decision‑making, where every voice is heard and valued.
- Recognition of achievements through shout‑outs, spot bonuses, and career development plans.
- Commitment to mental and physical well‑being, with resources such as virtual fitness classes and counseling services.
Compensation & Benefits
Nexawork offers a competitive hourly rate of $15–$18.32 USD, commensurate with experience and performance. In addition to base pay, you’ll receive:
- Paid Time Off (PTO) and paid holidays.
- Health, vision, and dental insurance plans.
- 401(k) savings plan with company match.
- Tuition assistance for approved courses and certifications.
- Comprehensive onboarding program, including job shadowing with a dedicated mentor.
- Company‑provided equipment: laptop, dual monitors, headset, and virtual phone system.
- Regular health screenings and vaccination support, with accommodations for medical or religious exemptions.
Commitment to Diversity & Inclusion
Nexawork is an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment where every employee can thrive. We do not sponsor visas for this position, and we provide reasonable accommodations for individuals with disabilities upon request.
How to Apply
Ready to join a team that’s redefining health data exchange? Submit your application through our careers portal and take the first step toward a rewarding career at Nexawork. We look forward to learning how your skills and passion can help us continue to deliver secure, timely, and actionable data to the healthcare community.
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