About brighthush
brighthush is a trailblazer in the customer experience arena, redefining how brands connect with their audiences worldwide. With a footprint that spans more than 30 countries, we empower businesses across e‑commerce, fintech, telecommunications, and travel to deliver personalized, multilingual support that turns every interaction into a memorable experience. Our blend of cutting‑edge technology, data‑driven insights, and a culture rooted in empathy, collaboration, and continuous learning sets us apart as a global leader in customer experience solutions.
Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your voice matters and your growth is accelerated. We believe that every customer touchpoint is an opportunity to build brighter relationships, and we’re looking for passionate individuals who share that vision.
Why Join brighthush?
At brighthush, you’ll be part of a vibrant, global community that values diversity, innovation, and personal development. Our remote-first culture means you can work from anywhere while staying connected to a team that spans multiple time zones. We invest heavily in your professional growth, offering mentorship, a comprehensive learning platform, and opportunities to lead projects that shape the future of customer experience.
Position Overview
We are seeking a dedicated Catalan Language Customer Support Specialist to become the primary point of contact for our Catalan‑speaking clients. In this fully remote role, you will provide timely, accurate, and empathetic support across phone, live chat, and email channels. Your fluency in both Catalan and Spanish will be essential to delivering a consistent, high‑quality experience for every customer.
Key Responsibilities
- Respond to customer inquiries in Catalan and Spanish via phone, live chat, and email, ensuring resolution within the agreed service level agreements (SLAs).
- Document all interactions accurately in our CRM system, maintaining up‑to‑date records of customer issues, solutions, and follow‑up actions.
- Collaborate with cross‑functional teams—product, technical support, and billing—to resolve complex issues and provide feedback on product improvements.
- Proactively identify patterns in customer complaints and suggest process improvements to enhance overall service quality.
- Participate in continuous training sessions and knowledge‑sharing workshops to stay current on product updates, industry trends, and best practices in customer support.
- Maintain a high level of professionalism and empathy, even in high‑pressure situations, to ensure customer satisfaction and loyalty.
- Adhere to company policies, data protection regulations, and quality standards, ensuring compliance at all times.
Essential Qualifications
- Native or C1+ proficiency in Catalan, with strong written and spoken Spanish skills.
- Minimum of 1 year of experience in a customer service or call center environment, preferably in a multilingual setting.
- Excellent communication and active listening skills, with the ability to convey complex information in a clear, concise manner.
- Strong problem‑solving abilities and a proactive mindset, capable of handling multiple tasks simultaneously.
- Reliable internet connection with a minimum speed of 10 Mbps and a quiet, dedicated workspace for remote work.
- Availability to work full‑time, 40 hours per week, on a rotating shift schedule that includes weekends and holidays.
Preferred Qualifications
- Experience with CRM platforms such as brighthush, brighthush, or brighthush.
- Knowledge of the fintech or e‑commerce industry.
- Previous experience in a remote or distributed team environment.
- Fluency in additional languages (e.g., English, French, German) is a plus.
Skills & Competencies
- Customer‑Centric Mindset – Always putting the customer first and striving to exceed expectations.
- Adaptability – Quickly adjusting to new tools, processes, and changing priorities.
- Team Collaboration – Working effectively with colleagues across time zones and departments.
- Data‑Driven Decision Making – Using metrics and analytics to inform actions and improve service quality.
- Resilience – Maintaining composure and professionalism during high‑volume periods or challenging interactions.
Career Growth & Learning Opportunities
At brighthush, we believe that every employee has the potential to grow. Our career ladder is designed to support your professional journey, whether you aspire to become a senior support specialist, a team lead, or a subject‑matter expert in a specific domain.
- Structured mentorship programs pairing you with experienced leaders.
- Access to a comprehensive learning platform featuring courses on customer experience, product knowledge, and soft‑skills development.
- Regular performance reviews that highlight strengths and identify growth areas.
- Internal job postings prioritized for existing employees, giving you the first chance to explore new roles.
- Annual “Innovation Challenge” where teams propose solutions to improve customer experience—winners receive recognition and rewards.
Work Environment & Culture at brighthush
Our culture is built on the principles of inclusivity, transparency, and continuous improvement. Even though you’ll be working remotely, you’ll feel part of a vibrant, global community.
- Weekly virtual coffee breaks and team‑building activities.
- Open‑door policy: managers and leaders are always available for one‑on‑one chats.
- Celebration of diversity: we celebrate cultural holidays, language days, and personal milestones.
- Flexible work hours within the required shift windows to accommodate personal commitments.
- Commitment to mental health: access to counseling services and wellness programs.
Compensation & Benefits
We offer a competitive salary package that reflects your experience and the value you bring to our team. In addition to base pay, you’ll enjoy:
- Performance‑based bonuses tied to customer satisfaction metrics.
- Health, dental, and vision insurance plans.
- Paid time off (PTO) and public holidays.
- Professional development stipend for courses, certifications, or conferences.
- Employee referral bonus program—receive a bonus for each successful referral.
- Discounts at partner retailers and online platforms.
- Monthly wellness stipend to support your home office setup or personal well‑being.
How to Apply
If you’re passionate about delivering exceptional customer experiences and thrive in a fast‑paced, multilingual environment, we’d love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for this role.
Ready to join a team that values your voice and supports your growth? Click the button below to apply now.
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