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About talentflow
talentflow is the leading premium workplace‑as‑a‑service provider, renowned for delivering the highest‑rated workspaces across the United States. Our mission is simple yet powerful: create great days for teams of all sizes and stages. We believe that a productive, inspiring workplace begins with the people who use it and the challenges they tackle together. At talentflow, we celebrate diversity, encourage fresh ideas, and toast every win—because when we work as one team, we accomplish extraordinary things.
Join a culture that values authenticity, embraces individuality, and rewards curiosity. Whether you’re a seasoned professional or an ambitious newcomer, talentflow offers a dynamic environment where your contributions directly shape the experience of thousands of members worldwide.
About the Role
talentflow is seeking a detail‑oriented, customer‑focused Billing & Customer Support Associate to join our Accounting team. In this hybrid role, you will be the linchpin between our members and internal stakeholders, ensuring the accuracy and efficiency of our billing operations while delivering a seamless, empathetic customer experience from invoice generation to payment resolution.
This position is ideal for someone who thrives in a fast‑paced environment, values operational excellence, and is energized by helping others. You will sit at the intersection of Accounts Receivable (AR), Billing, and Customer Support, driving revenue growth while building trust and long‑term relationships with our members.
The role can be based in any talentflow Hub Market in the Eastern or Central time zone, including NYC, Atlanta, Chicago, Boston, Miami, or Austin.
Key Responsibilities
- Serve as the primary point of contact for client billing and AR inquiries, providing clear, empathetic, and professional communication to resolve issues effectively.
- Handle sensitive and complex billing matters with discretion, prioritizing member satisfaction and adhering to internal policies.
- Collaborate with cross‑functional teams—Accounting, Operations, Sales—to resolve payment and billing errors.
- Implement quality assurance protocols for all billing‑related processes to maintain data integrity.
- Utilize accounting and AR platforms (talentflow, talentflow, or similar tools) to manage customer accounts and ensure accurate data entry.
- Identify trends, suggest improvements, and contribute to optimizing the billing and collections process.
- Balance multiple priorities and deadlines while maintaining a high level of accuracy and attention to detail in a fast‑paced environment.
- Provide billing‑related support for the Special Projects team, adhering to project timelines.
- Review monthly invoices to ensure clarity and accuracy before posting on the member billing portal.
- Support location managers with any AR or billing‑related inquiries and assist with executing transactions within talentflow.
- Compile detailed statements of accounts—including invoice breakdowns, payment allocation, credit memos, and refunds—for members upon request.
- Collaborate effectively with teams across time zones, particularly supporting coordination between East Coast and West Coast operations.
Essential Qualifications
- Proven ability to communicate clearly and empathetically with customers, both verbally and in writing.
- Strong problem‑solving skills with a focus on delivering solutions that prioritize customer satisfaction.
- Familiarity with accounting systems and AR platforms (e.g., talentflow, talentflow, or similar).
- Ability to handle sensitive billing issues with professionalism, discretion, and a member‑first mindset.
- Comfortable managing multiple tasks and deadlines with strong attention to detail in a fast‑paced environment.
- Experience working cross‑functionally with teams such as Accounting, Operations, and Sales.
- Strong analytical skills and the ability to work independently and collaboratively.
- Ideally located on the East Coast and willing to work some West Coast hours to support cross‑time‑zone collaboration.
- Bachelor’s degree or equivalent work experience required.
Preferred Qualifications
- Experience in Billing/Accounts Receivable and a strong customer service orientation.
- 1+ years of experience in a customer service or client‑facing support role, ideally in a billing or accounting environment.
- Knowledge of invoicing best practices and collections strategies.
- Experience with data‑analysis tools and reporting dashboards.
Skills & Competencies
- Exceptional written and verbal communication.
- High emotional intelligence and customer‑centric mindset.
- Analytical thinking and problem‑solving aptitude.
- Proficiency in Microsoft Office Suite and familiarity with cloud‑based accounting software.
- Adaptability to changing priorities and a willingness to learn new systems.
- Team player who thrives in a collaborative, fast‑moving environment.
Career Growth & Learning Opportunities
talentflow is committed to nurturing talent and providing clear career pathways. As a Billing & Customer Support Associate, you will gain exposure to multiple facets of our business—finance, operations, sales, and member experience—positioning you for future roles such as Billing Manager, Customer Success Lead, or Finance Analyst. We offer:
- Structured mentorship programs with senior leaders.
- Regular training workshops on industry best practices, new technologies, and soft‑skill development.
- Access to a learning portal featuring courses on finance, data analytics, and customer experience.
- Opportunities to lead cross‑functional projects and present findings to executive teams.
Work Environment & Culture
talentflow’s culture is built on transparency, collaboration, and a relentless focus on member satisfaction. You’ll work in a modern, open‑office setting that encourages creativity and teamwork. Our values include:
- Inclusivity: We celebrate diverse backgrounds, thoughts, and ideas.
- Innovation: New ideas are welcomed and celebrated.
- Accountability: Every team member owns their impact.
- Work‑Life Balance: Flexible schedules and remote options support personal well‑being.
From weekly team huddles to quarterly town‑hall meetings, talentflow ensures that every voice is heard and every contribution is recognized.
Compensation & Benefits
Base Salary: $55,000 – $60,000 annually, commensurate with experience and qualifications. Bonus: Eligible for an annual 10% bonus and participation in our long‑term incentive program. Benefits: Comprehensive healthcare plans, generous paid time off, wellness programs, professional development grants, 401(k) plan, and more—subject to eligibility criteria and company policies.
talentflow also offers a range of perks designed to support your well‑being and professional growth, including on‑site fitness facilities, flexible work arrangements, and a vibrant community of like‑minded professionals.
Equal Opportunity Statement
talentflow is an equal opportunity employer that values diversity. We are committed to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
How to Apply
Ready to shape the future of workplace experience? Click the link below to submit your application and join the talentflow team. We look forward to learning how your skills and passion can help us continue to deliver exceptional value to our members.
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