About brighthush and the Opportunity
brighthush is a forward‑thinking insurance provider that blends cutting‑edge technology with a customer‑first philosophy. Our mission is to empower individuals and businesses across Canada with reliable, accessible insurance solutions that protect what matters most. As part of our rapid expansion, we’re looking for a dynamic, bilingual Customer Support Representative to join our virtual team in Saskatchewan. This role is more than a job – it’s a chance to shape the future of insurance service, build a rewarding career, and make a tangible impact on the lives of our clients.
Why This Role Matters
In today’s fast‑moving financial landscape, clients expect instant, accurate, and personalized support. Our Bilingual Customer Support Representatives are the frontline ambassadors who translate complex insurance products into clear, actionable guidance. By mastering our digital tools and understanding our product suite, you’ll help clients navigate group insurance, travel coverage, and more, ensuring a seamless experience that reflects brighthush’s commitment to excellence.
Key Responsibilities
- Client Engagement: Handle inbound and outbound communications across phone, chat, and email, providing timely assistance to bank and individual clients.
- Product Knowledge: Deliver clear, concise explanations of group insurance offerings, travel coverage, and related services, guiding clients to the appropriate digital resources.
- Digital Navigation: Direct clients through our online platforms, ensuring smooth application completion and troubleshooting any technical issues.
- Support enrollment in travel insurance, walking clients through each step and confirming successful registration.
- Meet and exceed performance metrics, including call handling time, client satisfaction scores, and quality assurance benchmarks.
- Maintain accurate, compliant documentation of all client interactions using our CRM and internal systems.
- Identify opportunities to enhance the client journey, offering proactive suggestions and feedback to the product team.
- Stay current on product updates, market trends, regulatory changes, and competitor activity to provide informed support.
- Adhere strictly to regulatory guidelines and internal policies, ensuring no advisory services are offered beyond the scope of support.
- Champion brighthush values—integrity, professionalism, and a client‑centric mindset—in every interaction.
Essential Qualifications
- Fluency in English and French (both written and spoken) – bilingual proficiency is mandatory.
- Prior experience in customer service, sales, or contact center environments is highly desirable.
- Strong communication and interpersonal skills, with a proven client‑first attitude.
- Ability to explain complex information clearly and guide clients through processes.
- Comfortable using digital tools, CRM platforms, and virtual engagement channels.
- Results‑oriented mindset, thriving in a fast‑paced, performance‑driven environment.
- Growth mindset, eager to learn and advance within brighthush.
- Experience in customer retention and complaint resolution is an asset.
Preferred Qualifications
- Knowledge of insurance products, especially group and travel coverage.
- Experience with call‑center metrics and quality assurance processes.
- Familiarity with compliance and regulatory frameworks in the Canadian insurance sector.
- Previous exposure to remote or virtual work environments.
Skills & Competencies
- Exceptional verbal and written communication in both English and French.
- Proficiency with CRM systems (e.g., Salesforce, Zendesk) and digital platforms.
- Strong problem‑solving abilities and attention to detail.
- Time‑management skills, with the ability to juggle multiple client interactions simultaneously.
- Adaptability to evolving processes, tools, and product updates.
- Team collaboration, sharing best practices and contributing to continuous improvement.
Career Growth & Learning Opportunities
At brighthush, your professional development is a top priority. As a Bilingual Customer Support Representative, you’ll have access to:
- Comprehensive onboarding and ongoing training modules covering product knowledge, compliance, and customer engagement best practices.
- Mentorship from senior team members and cross‑functional leaders.
- Opportunities to transition into specialized roles such as Claims Support, Product Specialist, or Customer Experience Manager.
- Regular performance reviews with clear pathways for advancement and salary progression.
- Access to industry conferences, webinars, and certification programs.
Work Environment & Culture
Our remote, virtual team thrives on collaboration, innovation, and a shared commitment to client success. You’ll work alongside passionate professionals who value diversity, inclusion, and continuous improvement. The brighthush culture encourages:
- Open communication across all levels.
- Flexibility in work hours to support work‑life balance.
- Recognition of achievements through awards, bonuses, and public acknowledgment.
- Community outreach initiatives that give back to the Saskatchewan region.
Compensation & Benefits
We offer a competitive salary range of CAD $37,000 – $70,000 per year, commensurate with experience and performance. In addition to base pay, you may be eligible for:
- Performance‑based incentives and discretionary bonuses.
- Health and dental insurance coverage.
- Accident and life insurance options.
- Retirement savings plan with employer matching.
- Tuition reimbursement for relevant courses and certifications.
- Flexible work arrangements and a supportive remote work infrastructure.
How to Apply
Ready to join a team that values your bilingual skills and customer‑centric mindset? Submit your application today and become a key player in delivering exceptional insurance support across Canada.
Join brighthush – Where Your Career Meets Impact
At brighthush, we believe that every client interaction is an opportunity to build trust, create value, and drive positive change. If you’re passionate about helping people protect what matters most, thrive in a fast‑moving environment, and are ready to grow with a leading Canadian insurer, we want to hear from you.
Apply for this job