Introduction: Join brighthush and Shape the Future of E‑Commerce
At brighthush, we’re redefining the way brands connect with consumers on Amazon. Our mission is to empower sellers with data‑driven insights, cutting‑edge automation, and world‑class support so they can scale effortlessly across North America, Europe, and Asia. As a global leader in Amazon account management, we blend deep platform expertise with a culture of continuous learning, collaboration, and innovation.
We’re looking for a detail‑oriented, proactive Amazon Associate – Virtual Assistant to become an integral part of our dynamic team. In this role, you’ll be the linchpin that keeps product listings, inventory, and customer communications running smoothly. You’ll work closely with our marketing, operations, and analytics teams to ensure every listing is optimized, every SKU is stocked, and every customer interaction reflects the high standards of brighthush.
Whether you’re a seasoned Amazon pro or a recent graduate with a passion for e‑commerce, this position offers a unique opportunity to grow your skill set, work on high‑impact projects, and advance your career in a fast‑paced, supportive environment.
Key Responsibilities
As a Virtual Assistant for our Amazon agency, you’ll be responsible for a wide range of tasks that keep our client accounts thriving. Your day‑to‑day activities will include:
- Keyword & Product Research: Use tools like Helium 10, Jungle Scout, and proprietary AI solutions to uncover high‑volume, low‑competition keywords that drive traffic and conversions.
- Listing Management: Create, edit, and optimize product titles, bullet points, descriptions, and images to meet Amazon’s A9 algorithm and brand guidelines.
- Inventory Oversight: Monitor FBA stock levels, forecast demand, coordinate shipments, and manage restocking to prevent stockouts or overstock situations.
- Backend Optimization: Update prices, manage variations, and perform compliance checks to keep listings compliant with Amazon’s policies.
- Customer Communication: Respond to buyer inquiries, resolve issues, and gather feedback to improve product quality and seller performance metrics.
- Listing Troubleshooting: Identify and resolve suppressed listings, catalog errors, and other technical issues that may impact visibility or sales.
- Data Consistency: Ensure product data is accurate and consistent across all marketplaces, including Amazon.com, Amazon.co.uk, Amazon.de, and Amazon.ca.
- SKU Management: Upload new products, manage SKUs, and maintain a clean, organized catalog that aligns with brand standards.
- Performance Analysis: Generate and analyze sales reports, traffic metrics, and advertising data to uncover growth opportunities and optimize campaigns.
- Cross‑Functional Collaboration: Work with marketing, operations, and analytics teams to align product information, launch strategies, and promotional activities.
Essential Qualifications
To thrive in this role, you should bring the following experience and skills:
- Proven experience managing Amazon Seller Central accounts, including listing creation, optimization, and compliance.
- Strong understanding of Amazon’s listing optimization best practices, A9 algorithm, and marketplace regulations.
- Detail‑oriented mindset with a track record of delivering error‑free work under tight deadlines.
- Excellent written and verbal communication skills in English; additional language proficiency is a plus.
- Advanced proficiency in Excel (pivot tables, VLOOKUP, macros) for data analysis and reporting.
- Experience using AI tools (e.g., ChatGPT, Jasper) to streamline research, content creation, and workflow automation.
- Hands‑on experience with Helium 10 or similar keyword research platforms, including competitor analysis and keyword prioritization.
- Ability to write compelling, SEO‑friendly product content that converts browsers into buyers.
- Familiarity with Amazon Search Query Performance reports and the ability to translate insights into actionable optimizations.
- Experience managing tasks and tickets in Amazon Seller Service or similar support systems.
Preferred Qualifications
While not mandatory, the following qualifications will set you apart:
- Experience with Amazon Advertising (Sponsored Products, Sponsored Brands, Sponsored Display) and campaign optimization.
- Knowledge of Amazon’s Brand Registry, Transparency, and other brand protection tools.
- Background in data analytics or experience with BI tools such as Tableau, Power BI, or Looker.
- Understanding of international marketplace nuances, including currency conversion, tax compliance, and shipping logistics.
- Experience with automation platforms (e.g., Zapier, Integromat) to streamline repetitive tasks.
- Previous work in a fast‑growth agency or e‑commerce startup environment.
Skills & Competencies
Success at brighthush requires a blend of technical prowess, strategic thinking, and soft skills:
- Analytical Thinking: Ability to dissect data, identify trends, and make data‑driven decisions.
- Problem‑Solving: Quick to diagnose issues, propose solutions, and implement fixes.
- Time Management: Juggle multiple listings, deadlines, and stakeholder requests with precision.
- Collaboration: Work seamlessly with cross‑functional teams, share insights, and contribute to collective success.
- Adaptability: Thrive in a dynamic environment where priorities shift and new tools emerge.
- Customer‑Centric Mindset: Prioritize the buyer experience and maintain high seller performance metrics.
Career Growth & Learning Opportunities
At brighthush, we believe that investing in our people is the key to sustained success. As an Amazon Associate – Virtual Assistant, you’ll enjoy:
- Structured onboarding that covers Amazon fundamentals, our proprietary tools, and best practices.
- Mentorship from senior account managers and data scientists who will guide your professional development.
- Access to a library of internal training modules, webinars, and industry certifications (e.g., Amazon Advertising, Helium 10).
- Opportunities to lead projects, such as launching new product lines, optimizing high‑volume catalogs, or implementing automation workflows.
- Clear career pathways: from Virtual Assistant to Senior Associate, then to Account Manager, Operations Lead, or Product Strategy Lead.
- Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
Work Environment & Company Culture
brighthush is built on a foundation of transparency, collaboration, and innovation. Our culture is defined by:
- Remote‑First Flexibility: Work from anywhere with a reliable internet connection. We trust you to deliver results, not to monitor your hours.
- Inclusive Community: A diverse team of professionals from around the globe who share a passion for e‑commerce.
- Continuous Learning: Quarterly hackathons, skill‑share sessions, and a stipend for external courses.
- Impact‑Driven Projects: Every task you complete directly influences our clients’ revenue and brand reputation.
- Recognition & Rewards: Monthly shout‑outs, performance bonuses, and a culture of celebrating wins.
Compensation, Perks & Benefits
While specific figures vary based on experience, we offer a competitive salary range that reflects the value you bring to brighthush. In addition to base pay, you’ll receive:
- Health, dental, and vision insurance (for you and your dependents).
- 401(k) matching program to help you plan for the future.
- Unlimited paid time off (PTO) to maintain work‑life balance.
- Monthly stipend for home office equipment and high‑speed internet.
- Access to a global network of e‑commerce professionals and industry events.
- Annual performance bonus and quarterly incentive programs.
- Employee wellness program, including virtual fitness classes and mental health resources.
How to Apply
If you’re ready to take your Amazon expertise to the next level and help brands dominate the marketplace, we’d love to hear from you. Please submit your resume, a brief cover letter highlighting your Amazon experience, and any relevant portfolio or case studies to https://brighthush.com/careers.
Closing Statement
At brighthush, we’re not just building an agency; we’re creating a community of innovators who shape the future of e‑commerce. As an Amazon Associate – Virtual Assistant, you’ll play a pivotal role in delivering world‑class service to our clients, driving revenue growth, and mastering the art of Amazon optimization. If you’re driven, detail‑oriented, and eager to grow in a collaborative, forward‑thinking environment, we encourage you to apply today. Join us and turn your passion for Amazon into a career that makes an impact.
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