About talentnexus
talentnexus is a leading global provider of transportation and logistics solutions, consistently ranked among the top ten firms in the industry. Our success is built on a highly integrated network of people, cutting‑edge technology, and a vast fleet of physical assets that move goods efficiently across continents. At talentnexus, we foster a culture of continuous improvement, encouraging every employee to take on challenges, innovate, and grow both personally and professionally. Whether you are just starting your career or looking to deepen your expertise, talentnexus offers a dynamic environment where your contributions directly impact the flow of commerce worldwide.
Why This Role Matters
The 2nd Shift Customer Service Representative is the frontline ambassador for talentnexus’s customers, ensuring that every shipment is billed accurately, inquiries are resolved promptly, and the overall experience reflects our commitment to excellence. This position plays a pivotal role in maintaining the trust of shippers, carriers, and internal teams, making it essential to the company’s reputation and operational efficiency.
Key Responsibilities
- Billing & Tariff Management: Generate and issue invoices for shipments in accordance with applicable tariffs, pricing agreements, and contractual terms.
- Documentation Accuracy: Identify, investigate, and correct documentation errors, ensuring that all freight records are complete and compliant.
- Customer Interaction: Respond to a wide range of customer inquiries—including shipment tracing, rate quotes, tariff discrepancies, and billing questions—via phone, email, and internal ticketing systems.
- Clerical Support: Perform general office duties such as answering and directing calls, filing, data entry, and maintaining organized records of billing and shipment documentation.
- Freight Issue Resolution: Process over‑, short‑, and damaged freight claims, coordinating with customers and internal teams to achieve timely resolutions.
- Physical Demands: Walk and/or stand for extended periods on a loading dock that is not climate‑controlled and may be slippery, ensuring safety protocols are followed at all times.
- Collaboration: Work closely with the operations, finance, and logistics teams to streamline processes, share insights, and improve overall service quality.
Essential Qualifications
- Minimum of 2 years of proven customer service experience in a fast‑paced environment.
- Strong computer proficiency, including typing speed of at least 45 WPM and 10‑key data entry skills.
- Demonstrated experience with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
- Flexibility to work a variety of shifts, including days, evenings, nights, and weekends, with a primary focus on the 2nd Shift (12:00 PM – 8:30 PM).
Preferred Qualifications
- Previous experience in transportation, logistics, or freight brokerage environments.
- Exceptional verbal and written communication abilities, with a talent for translating complex logistics terminology into clear, customer‑friendly language.
- Familiarity with freight billing software, transportation management systems (TMS), or related industry platforms.
Skills & Competencies for Success
- Analytical Thinking: Ability to dissect billing discrepancies and identify root causes quickly.
- Problem‑Solving: Proactive approach to resolving customer issues, turning challenges into opportunities for service improvement.
- Attention to Detail: Meticulous handling of documentation to prevent errors that could affect revenue or compliance.
- Time Management: Efficiently prioritize tasks in a high‑volume environment while meeting strict deadlines.
- Team Orientation: Collaborative mindset that values input from cross‑functional partners and contributes to a supportive workplace culture.
- Adaptability: Comfort with shifting priorities and the ability to thrive under changing operational demands.
Compensation, Perks, & Benefits
- Competitive Starting Pay: $21.16 per hour, reflecting the skill set and responsibilities of the role.
- Comprehensive Health Coverage: Full medical, dental, and vision insurance available from day one.
- Life & Disability Protection: Company‑provided life insurance and short‑term/long‑term disability coverage.
- Paid Time Off: Earn up to 13 days of PTO in your first year, plus 9 paid company holidays.
- Retirement Savings: 401(k) plan with company matching contributions to help you build a secure future.
- Education Assistance: Financial support for continuing education, certifications, and professional development courses.
- Career Advancement: Clear pathways for promotion into senior customer service, supervisory, or specialized logistics roles.
Work Environment & Culture at talentnexus
talentnexus prides itself on a vibrant, inclusive, and safety‑first workplace. Our 2nd Shift team operates in a collaborative environment where each member’s voice is heard and valued. While the loading dock area can be physically demanding, we provide comprehensive safety training, ergonomic equipment, and regular wellness initiatives to ensure a healthy work experience. Our culture emphasizes respect, continuous learning, and a shared commitment to delivering world‑class service to every customer.
Career Growth & Learning Opportunities
Joining talentnexus opens doors to a robust career trajectory. Employees are encouraged to pursue internal certifications, attend industry conferences, and participate in mentorship programs. As you master the fundamentals of freight billing and customer support, you can transition into roles such as Senior Customer Service Analyst, Billing Supervisor, or Operations Coordinator. talentnexus’s commitment to internal mobility means that high‑performing team members often receive priority consideration for new openings across the organization.
Equal Opportunity Commitment
talentnexus is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We celebrate diversity and believe that a variety of perspectives fuels innovation and excellence.
Application Process & Next Steps
If you are ready to bring your customer service expertise to a thriving logistics leader, we invite you to apply today. After submitting your application, qualified candidates may be required to complete a pre‑employment drug test and background screening. Successful applicants will receive a conditional offer, followed by onboarding that includes comprehensive training, benefits enrollment, and an introduction to the talentnexus community.
Join talentnexus and Make an Impact
At talentnexus, your work directly influences the movement of goods that keep economies humming and families supplied. If you thrive in a fast‑paced, customer‑focused setting and are eager to grow your career in logistics, this 2nd Shift Customer Service Representative role is the perfect platform for you. Take the next step toward a rewarding future—apply now and become part of a team that values your talent, ambition, and dedication.
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