Preferred Qualifications, Abilities and Experience
- Demonstrated experience of M365 technologies (Preferably MS 900 Certification)
- Experience of Exchange Online architecture, mailbox management, retention policies, and compliance features.
- Experience with Exchange migrations, upgrades, and optimization.
- Experience with Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations across on prem and cloud.
- Understanding of Identity solutions e.g. ADFS, DirSync/AADSync and Single Sign-On.
- Understanding of Message Retention and Data Compliance Requirements.
- Understanding of networking technologies (e.g., protocols such as HTTP, TLS, TCP/IP, DNS, or knowledge related to web servers/browsers).
- Troubleshooting experience using tools such as Fiddler, HTTP Watch, Netmon, or IE Developer Tools.
Qualifications
Required/Minimum Qualifications
- 3+ years prior product, customer support and/or technical support experience.
- Language Qualification: English Language: fluent in reading, writing, and speaking.
- 3+ years prior product, customer support and/or technical support experience
Originally posted on