Company Description
We are SkillOnNet, leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.
Job Description
We are looking for an Executive VIP Account Manager in New Jersey, United States to cater for our absolute top tier clientele in the New Jersey region. As Executive VIP Account Manager you are responsible to oversee a portfolio of assigned customers and actively seek solutions to potential problems as well as engaging customers’ attention and loyalty. If you have a flair for VIP client communication and understand consumer behaviour, we would like to meet you.
Responsibilities include:
Identify and assess customer needs to deliver service that consistently exceeds expectations.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Take the extra mile to engage customers through various platforms.
Arrange activities tailored to customers’ preferences in the designated market, e.g. sport events.
Go above and beyond to create positive and memorable customer experiences.
What we are looking for:
Self-motivated and ambitious individual who wants to excel in interpersonal relationships.
Get-things-done mentality from taking initiative to execution.
Excellent networking skills and inside information on market’s ongoing events.
Familiarity with CRM systems and practices will be considered as an advantage.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Strong communication/public relations along with active listening skills required.
Accountability and conscientiousness.
What's in it for YOU?
Fully remote work.
Attractive renumerations package.
Prospect to build something from scratch and see it to fruition.
A chance to advance professionally inside one of the world's largest iGaming organisation.
What Life at SkillOnNet is like!
SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.
Self-motivated with excellent networking, communication, and presentation skills; familiarity with CRM systems is an advantage; ability to multitask and manage time effectively.
Key Responsibilities
- managing VIP accounts
- building customer relationships
- arranging tailored activities
Skills & Tools
CRM
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — New Jersey, United States
- Languages: English
About SkillOnNet
A leading igaming entertainment company providing trustworthy experiences and reinventing the gambling industry. — Industry: Information Technology