For our client, we are seeking a Executive Director Biotech Client Experience (onboarding & Enablement) US -Remote to join the team of a leader in the Pharmaceuticals & Biotech space. This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes.
The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a life sciences environment.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $186,700 – $248,900 annually
Responsibilities
• Define global Client Experience & Onboarding strategy for Biotech portfolios
• Establish engagement criteria and governance aligned with commercial strategy
• Design quality gates and KPIs for consistent large-scale execution
• Lead and develop a global team of Associate Directors and Directors
• Own and report enterprise performance metrics and drive corrective actions
• Establish predictive risk models and manage escalations for operational issues
• Transform VOC insights into improvements in onboarding processes
Qualifications
• Bachelor's degree required; advanced degree or PMP preferred
• 10-15+ years of leadership experience in client services, operations, or project management
• Proven track record in building and scaling global teams
• Experience with enterprise performance metrics related to revenue, margin, and client outcomes
• Familiarity with multi-region operating models and governance processes
Benefits
• Choice of national medical and dental plans and a vision plan with health incentives
• Employee assistance programs, commuter benefits, and tuition reimbursement
• At least 120 hours paid time off, 10 paid holidays, and paid parental leave
• Retirement savings programs including a competitive 401(k) plan
• Employees' Stock Purchase Plan for company stock at a discount
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.