Job Description:
• Interface with prospective students to support their decision to attend school
• Communicate the school’s philosophy and features and advocate for prospective students
• Meet established quantitative minimum activity standards accurately, professionally, compliantly, and ethically
• Develop and manage action plans to meet qualitative performance standards
• Assist prospective students through the admissions process in accordance with federal and state regulations, school policies, procedures, and accrediting standards
• Conduct telephone and in-person interviews and use chat, text messaging, and email to identify prospects and determine educational needs, concerns, and interests
• Develop rapport and maintain frequent contact throughout the enrollment cycle
• Partner with Financial Aid and Academics to deliver high-quality service
• Provide quality service to veterans and agencies and facilitate outside events
• Assist the Admissions department with support and training needs as applicable
Requirements:
• High School diploma or equivalent
• 2 years’ experience in sales and/or customer service
• Computer skills required
• Excellent verbal communication, particularly telephonic, and good written communication skills
• Ability to effectively use applicable school systems, databases and tools
• Willingness to work nights, weekends, and/or holidays
• Ability to work in a fast-paced environment and meet deadlines for multiple concurrent tasks
• Ability to remain flexible and adapt to changes in work environment or schedule
• Ability to work individually and as part of a team in a highly structured and regulated work environment
• Four-year degree from an institution accredited by an agency recognized by the U.S. Department of Education or international equivalent preferred
• 5+ years of experience in post-secondary education may substitute for the preferred four-year degree
• Experience with Google products (Docs, Sheets, Slides, Gmail) preferred
Benefits: