Executive Admissions Representative
AMU/APU
Online/Remote
American Military University & American Public University have a long-standing
history of offering quality online education to working adults looking to make a
difference in business, healthcare and government settings. In this role, the
Executive Admissions Representative will work on the team that will primarily
provide high-touch service supporting student enrollment into our affordable and
career-focused online programs with American Public University (APU)
In this role, the Executive Admissions Representative will be responsible for
engaging new students considering enrollment into our programs. The Executive
Admissions Representative engages with students in a consultative conversation,
seeking to understanding their objectives and by providing the right solutions
to help them reach their goals. The Executive Admissions Representative will
also work with students to provide guidance through the enrollment process up to
and including required documents, transfer credit awards, degree plan
navigation, payment options, and matriculation at the start of their session.
The success of our student’s future starts with the Executive Admissions
Representative who will guide our students on a path to achievement!
Responsibilities:
Acts as the first point of contact for prospective students considering
enrollment at AMU/APU.
Engages prospective students via phone and email about their future with the
goal of enrollment into AMU/APU.
Demonstrates sensitivity and ability to effectively relate to and work with
prospective students from diverse backgrounds.
Conducts consultative conversations with prospective students to assess needs
and showcase the benefits of an APUS education.
Based on information obtained during the consultative discussion, presents
tailored solutions to students and when applicable facilitates enrollment
into the University.
Meets and exceeds targeted goals and metrics as provided by department
leadership.
Acts as a concierge, connecting students to the appropriate departments for
document collections, registration, funding, transfer credit, and degree
solutions.
Provides regular follow-ups to prospective students promptly and efficiently,
utilizing phones and other electronic means.
Protects the privacy of students' accounts through compliance with federal
student privacy laws (FERPA).
Evaluates academic records and documents of prospective students for
admission to AMU/APU.
Manages and updates prospective student information in Customer Relationship
Management (CRM) and other software applications.
Collaborates with co-workers and other departments, such as Financial Aid,
Academic Advising, the Registrar, and other departments as necessary.
Per the US Department of Education Program Integrity Rules, postsecondary
institutions that participate in the student financial assistance programs
pursuant to Title IV of the Higher Education Act (HEA) are barred from providing
incentive payments to any person or entity engaged in student recruiting and/or
admissions activities.
Work Schedule/Start Date:
In this full-time remote role, the Executive Admissions Coach may work a variety
of shifts ranging from 2 days 9:00am-5:30pm, 2 days 11:30am-8:00pm and Friday
8:00am-4:30pm EST.
This is a remote position that requires a high-speed Internet home connection
and a dedicated workspace.
Requirements:
5 years of online admissions experience working with adult students in a
sales oriented/consultative focused role with a track record of meeting
and/or exceeding metrics.
Self-driven and comfortable making multiple outbound calls per day (high
volume) to generate interest, qualify students and drive the enrollment
process
Bachelor's degree is required
Salesforce knowledge preferred
Excellent verbal and written communication skills with a strong phone
presence
Passion and enthusiasm for helping and empowering others to succeed.
Demonstrated ability to succeed as an individual contributor that can meet
deadlines.
About Us:
American Public University System (the System) is accredited by the Higher
Learning Commission (HLC) (www.hlcommission.org), an institutional accreditation
agency recognized by the U.S. Department of Education. HLC accredits
degree-granting institutions nationwide and is also recognized by the Council
for Higher Education Accreditation. The System is comprised of American Military
University, American Public University, Rasmussen University, and Hondros
College of Nursing. The System is authorized by the West Virginia Higher
Education Policy Commission and other appropriate agencies in the states where
it has campuses. The System is authorized to operate as a postsecondary
educational institution by the Illinois Board of Higher Education. American
Public University System, Inc., which operates the System, is a wholly owned
subsidiary of American Public Education, Inc. American Public University System,
American Public University, and American Military University are not affiliated
with American University or the U.S. Military.
It is the policy of American Public University System (APUS) to afford equal
opportunity to all qualified persons. We treat all qualified individuals
equally as to their recruitment, hiring, assignments, advancements,
compensation, and all other terms and conditions of employment. American Public
University System (APUS) does not discriminate on the basis of race, color,
religion, creed, sex, age, national origin, sexual orientation, or physical,
mental, or sensory disability, or any other characteristic protected by law.
Pay Transparency Statement
If you are a resident of a state with designated pay transparency requirements
and this role is available remotely, you may be eligible to receive additional
information about the compensation and benefits for this role, which we will
provide upon request. Please send an email to recruiting@apei.com
[recruiting@apei.com]