Description
We are seeking an experienced Senior SAP S/4HANA EWM Functional Consultant to join a growing SAP support team within a manufacturing environment. This role will focus heavily on production support, troubleshooting, and ticket resolution across SAP S/4HANA EWM and related business processes.
The ideal candidate has 5+ years of SAP experience, strong hands-on EWM expertise, and a proven track record supporting a live, post-go-live SAP environment. This is an opportunity for a senior resource to step into a hands-on role, help reduce an existing ticket backlog, and provide knowledge and guidance to a developing SAP support team.
Responsibilities
Provide day-to-day functional production support for SAP S/4HANA EWM
Analyze, troubleshoot, prioritize, and resolve SAP support tickets
Work directly with warehouse, production, and business users to understand issues and determine appropriate solutions
Troubleshoot warehouse receiving, putaway, picking, packing, shipping, and inventory processes
Investigate inventory discrepancies, stock movement issues, and material availability problems
Troubleshoot warehouse tasks, warehouse orders, deliveries, and RF/mobile transactions
Resolve issues involving goods receipts, goods issues, stock transfers, and storage locations
Troubleshoot material staging and movement of materials between warehouse and production
Investigate issues involving production orders and the movement of materials to and from manufacturing
Identify whether issues are related to EWM, configuration, master data, integration, or an underlying business process
Support integration points between EWM and other SAP modules, including MM, QM, and production
Assist with testing fixes, enhancements, and configuration changes prior to production deployment
Document issues, root causes, resolutions, and recurring problems
Identify trends in support tickets and recommend process or system improvements
Prioritize tickets based on business impact and production urgency
Collaborate with other SAP functional and technical teams to resolve cross-functional issues
Escalate complex issues appropriately while maintaining ownership through resolution
Support post-go-live stabilization for new locations and SAP deployments
Help reduce the existing ticket backlog while continuing to support incoming production issues
Serve as a senior subject matter expert and mentor to less-experienced SAP support team members
Requirements
Required Qualifications
5+ years of SAP experience, with significant post-go-live production support experience
Strong hands-on experience with SAP S/4HANA EWM
Demonstrated experience troubleshooting and resolving EWM production support issues
Strong understanding of warehouse and manufacturing business processes
Experience working directly with business users and translating business problems into SAP solutions
Ability to independently research, troubleshoot, and resolve complex SAP issues
Strong understanding of integration between EWM and other SAP modules
Experience with SAP MM, QM, and/or PM is highly preferred
Strong analytical, communication, and problem-solving skills
Ability to work effectively in a high-volume support environment
Preferred Qualifications
Experience supporting SAP within a manufacturing environment
Experience supporting EWM following a recent implementation or deployment
Experience with multiple SAP implementation waves or site rollouts
Experience supporting RF/mobile warehouse transactions
Experience troubleshooting EWM integration with production, MM, QM, or other SAP processes
Experience mentoring junior SAP functional resources
Strong understanding of S/4HANA warehouse and production processes
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