Purpose of the Role:
• To provide the highest possible level of Event Travel Management to key clients, General Manager, Global Head of Event Travel, Team Leads and the Event Travel Team overall.
• To develop relationships across all areas of Navan sharing best in class market knowledge of Event Travel and thus supporting clients' key objectives in arranging events
• To ensure maximum revenue generation in all areas of Navan Event Travel while always ensuring significant return on investment to the client
Key Responsibilities:
As a primary client liaison of the Event Travel Department, you will further the vision and goals of Navan by providing outstanding support across the US.
• Assist our travellers with best-in-class personalized travel support, by helping them resolve issues before, during, and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car, and/or rail bookings.
• Provide accurate and detailed fare information for hotel, flight, car, and rail bookings, as needed.
• Work closely with client contacts to understand and meet program objectives/outcomes.
• Identifies clients' measures of critical success factors for project
• Maintains thorough project documentation to ensure contract and documentation policy compliance (i.e., service agreements, SLAs, etc.)
• Troubleshoot issues by regularly referring to our agent tools for guidelines on how to best assist the traveller.
• Responsible for coordination of program planning from post-sale stage to final billing
• Participate in regular team meetings to ensure you are up to date on new product launches, industry updates and exciting team initiatives and programs
• Constantly improve your travel industry and platform knowledge so we continue to set the standard for best-in-class travel managers
• Training in Navan/R&M Systems
• Support Team Lead
Skills Required:
• One to three years of Group Travel planning experience preferred
• Professional oral and written communication skills required
• Navan TravelXen knowledge is preferred with strong understanding of travel bookings.
• Proficient MS Excel, Word, PowerPoint and Google Suites skills along with the technical aptitude to learn new technology
• Client facing video calls for setup and project management required.
• Knowledge of internal communication tools - Slack
• Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
• An empathetic disposition with the ability to always maintain a professional attitude
• Experience and ability to adapt and thrive in a hyper-growth environment
• 4+ years of GDS experience preferred Sabre including PNR building and ticketing, Amadeus and NDC preferred as well.
• An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.
• Prior successful experience in developing and maintaining key client and Account Manager/Account Executive relationships
• Proven record with strong customer service skills and strong CSAT positive outcome.
• Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings, and weekends)
• An interest in travel with a basic understanding of world geography
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