THE POSITION
We are looking for team members who are goal driven, detail oriented, and comfortable working in a fast-paced environment. This role is part of the Event Communications Department, which is responsible for all communications with registered volunteers. This department uses a sophisticated texting platform and automation to help communicate and coordinate with volunteers for events nationwide.
Our ideal candidate for the Event Communications Assistant is a team player who is tech-savvy and passionate about helping people. This person must be self-motivated and enjoy hitting and achieving goals. A lot of the position will involve communicating directly with volunteers, as well as troubleshooting and managing the texting system and working on additional projects as needed. Customer care and attention to detail are essential qualities for this role.
This is a seasonal 1099 contract position, averaging 15-30 hours/week depending on the need.
Duties and Responsibilities:
Executing all communications with registered volunteers across multiple texting and email accounts
Administrative tasks related to the upkeep of around 30 events per week, including: Tracking the number of volunteer confirmations and cancellations for active shows; Updating spreadsheets for multiple shows at a time with accurate volunteer numbers; Signing up volunteers as needed
Assisting with set-up of shows, including updating event-day information pages for volunteers
Communicating clearly and effectively with the Loop team and our volunteers
Assist Communications Coordinator and Manager with tasks/projects as needed
Qualifications:
Bachelor’s degree, current undergraduate student, or equivalent experience
At least 1-2 years of customer service experience
Excellent communication skills including phone calls, text messages, and emails
Attention to detail, thoroughness, strong grammar, proofreading, and excellent written and verbal communication skills
Impart and display high levels of personal conduct, integrity, and motivational skills
Strong interpersonal and collaboration skills with the ability to communicate at all levels
Proficiency in computer applications, including Google Suite
Strong multitasking and decision-making skills
Detail-oriented problem solver with a willingness to be flexible to seek out information that can change daily
Positive and collaborative attitude
Able to be flexible in a fast paced environment
Must be willing to use personal laptop
Willingness to work on weekends and outside traditional work hours of 9:00 am - 5:00pm is preferred but not required
*Background or base knowledge in automations, CRMs, and tech platforms is useful but not required
*Knowledge of and experience with the music business and onsite event management logistics is preferred but not required
Report to: Event Communications Coordinator
Employment Status: 1099 Seasonal Contractor
Pay: $18/hr
Location: Remote