Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
Establish training plans, schedules, communications, and readiness milestones for system changes.
Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.
Leads the enterprise Epic training program across DSOHF, overseeing training strategy, curriculum, staff, readiness, and effectiveness for Epic implementations, upgrades, workflow changes, and ongoing optimization.
Required Skills and Experience:
Epic EHR training program management: 5 years
Epic implementation, upgrade, or optimization experience: 5 years
Leadership and management of Epic training teams: 3 years
Development and management of Epic training curriculum and materials: 3 years
Epic training methodologies and adult learning principles: 3 years
Project management and implementation experience: 3 years
Highly Desired Skills and Experience:
Epic certification/credentialing
Experience supporting behavioral health, long-term care, or complex healthcare environments: 2 years
Experience managing training for multi-site or enterprise Epic environments: 2 years
Professional Skills :
Skill NameRequired/DesiredTotal Years
Epic EHR training program managementRequired5
Epic implementation, upgrade, or optimization experienceRequired5
Leadership and management of Epic training teamsRequired3
Development and management of Epic training curriculum and materialsRequired3
Epic training methodologies and adult learning principlesRequired3
Project management and implementation experienceRequired3
Epic certification/credentialingHighly desired
Experience supporting behavioral health, long-term care, or complex healthcare environmentsHighly desired2
Experience managing training for multi-site or enterprise Epic environmentsHighly desired2