Title: Epic Training Manager
Location: Remote
Contract (W2)
Leads the enterprise Epic training program across DSOHF, overseeing training strategy, curriculum, staff, readiness, and effectiveness for Epic implementations, upgrades, workflow changes, and ongoing optimization.
Key Responsibilities
• Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
• Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
• Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
• Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
• Establish training plans, schedules, communications, and readiness milestones for system changes.
• Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
• Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
• Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
• Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
• Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.
SkillRequiredCandidate's years of Experience
Epic EHR training program management5 Years
Epic implementation, upgrade, or optimization experience5 Years
Leadership and management of Epic training teams3 Years
Development and management of Epic training curriculum and materials3 Years
Epic training methodologies and adult learning principles3 Years
Project management and implementation experience3 Years
Experience supporting behavioral health, long-term care, or complex healthcare environments2 Years
Experience managing training for multi-site or enterprise Epic environments2 Years
Epic certification/credentialing