Required Skills & Responsibilities:
5+ years of Epic PB/HB implementation and production support experience.
Epic Resolute PB and HB certifications required.
Strong understanding of Revenue Cycle Management (RCM), Revenue Integrity, and payer workflows.
Experience with Epic billing build, configuration, testing, and deployment.
Knowledge of charge capture, claims processing, reimbursement, payment posting, denials, and collections.
Experience with Claims, Charging, and Reimbursement workflows.
Strong workflow analysis and business requirements gathering experience.
Experience with incident, problem, change, and release management.
Production support, troubleshooting, and root-cause analysis experience.
Experience with Reporting Workbench, Radar, and Cogito reporting.
Support Epic upgrades, enhancements, optimization, and deployment initiatives.
Collaborate with Revenue Cycle, HIM, Finance, Compliance, and other business teams.
Maintain application documentation and knowledge repositories.
Provide production support and end-user assistance.
Preferred Qualifications:
ITIL Foundation Certification.
Knowledge of Medicare, Medicaid, and Commercial payer workflows.
Experience supporting large-scale Epic implementations and optimization projects.