Hiring: Epic End User Trainer
Location: NYC (Remote)
Duration: Long-Term
Time Zones: EST/CST consultants
Schedule: 40 hours/week, Monday–Friday, aligned with East Coast business hours
Travel: Up to 50% may be required for classroom training, go-live support, and training events
Note: Flexibility for early-morning/evening classes, extended hours, and weekend support during go-live and upgrade windows.
Job Overview
We are seeking an experienced
Epic End User Trainer
to design, develop, deliver, and evaluate role-based training for Epic EHR and related enterprise applications.
The ideal candidate will have hands-on Epic experience, strong instructional and facilitation skills, and the ability to help healthcare professionals confidently navigate Epic workflows. This role supports training initiatives across clinical, ambulatory, inpatient, and revenue cycle environments, including implementations, upgrades, optimization projects, and go-live activities.
Key Responsibilities
Design and deliver instructor-led, virtual, e-learning, simulation-based, and at-the-elbow Epic training.
Develop and maintain training materials, lesson plans, tip sheets, quick-reference guides, videos, and e-learning modules.
Collaborate with Epic application analysts, clinical leaders, operational teams, and subject matter experts to align training with current workflows.
Maintain training and playground environments, including test patients, scenarios, and training data.
Update curriculum to reflect Epic releases, workflow changes, and organizational policies.
Manage class schedules, learner enrollment, attendance, completion tracking, and competency assessments.
Provide go-live, post-go-live, floor-walking, and real-time workflow support.
Support Epic implementations, upgrades, optimization initiatives, and downtime procedures.
Evaluate learner proficiency, analyze feedback and support-ticket trends, and recommend improvements.
Deliver provider-specific training and efficiency sessions in collaboration with physician champions.
Coach super users, department champions, and fellow trainers.
Ensure compliance with HIPAA, patient privacy requirements, and organizational training standards.
Required Qualifications
Bachelor's degree in Nursing, Health Informatics, Education, Healthcare Administration, IT, or a related field, or equivalent education and experience.
Epic Credentialed Trainer or Epic Principal Trainer certification
in at least one relevant application area.
Minimum 3 years of experience in healthcare IT training, clinical education, or Epic application support, including at least 1 year of hands-on Epic experience.
Experience delivering instructor-led classroom, virtual, and at-the-elbow training to adult learners.
Working knowledge of Epic Hyperspace, Epic workflows, and training/playground environments.
Strong communication, presentation, facilitation, and organizational skills.
Preferred Qualifications
Epic application expertise in Ambulatory, Cadence, ClinDoc, Orders, ASAP, Prelude, Resolute, Grand Central, OpTime, Radiant, Beaker, Willow, MyChart, or other relevant modules.
Epic Physician Builder or provider-training credentials.
Clinical licensure or relevant revenue cycle/patient access experience.
Experience with Epic Learning Home, LMS platforms, Articulate, Camtasia, and instructional design methodologies.
Training or healthcare IT certifications such as CPTD, CPTM, CompTIA CTT+, CPHIMS, CAHIMS, or CHTS-TR.
Experience supporting a full-scale Epic implementation, go-live, or major upgrade.
Ability to mentor junior trainers and coordinate training workstreams.