The Application Analyst I is responsible for application support and
configuration of the assigned application. The position entails assisting,
training, and supporting customers with the operation and administration of the
designated application. The Application Analyst I troubleshoots issues and works
with vendors on issue resolution. The Application Analyst I partners with
customers to increase understanding of available tools to enhance operational
efficiencies. Responsibilities may include creating, documentation, and
assisting other Technology teams with issues and problems. The Application
Analyst I ensures the services provided contribute to the successful
accomplishment of the department and organizational goals. The Application
Analyst I possesses the moderate technical expertise to support specific
healthcare applications.
RESPONSIBILITIES
Demonstrates accountability in delivering the assigned task. Reports project
issues and accomplishments to the application manager.
Delivers a work product that meets project requirements defined by the scope
and stays within departmental guidelines for application
configuration/development.
Analyzes and documents current workflows through interviews and gathering
data regarding regulatory requirements, operational procedures, and
hospital/departmental policies.
Participates in the conversations in the planning, development,
implementation, maintenance, support, and evaluation of clinical or business
application systems as assigned. These activities may include system design,
documentation of design decisions, workflow redesign and documentation, data
collection, database building, testing, and troubleshooting.
Contributes/Takes instructions in team and project meetings. Works closely
with team/department members.
Learns, develops, and maintains competency in the assigned application or
technical area.
Excellent communication skills and ability to work with customers and Epic
team members to deliver solutions.
Participates in testing of module updates, enhancements, and new releases.
Other duties as assigned
Education
H.S. Diploma - High School diploma or one (1) plus years of related
experience. - Required
Work Experience
1-3 years of related experience - Required
Licenses and Certifications
EPIC certification(s) or accreditation - current - Required Upon Hire Or
EPIC certification(s) or accreditation - achieved within 120 days of hire -
Required within 120 Days Or
EPIC certification(s) or accreditation - achieved within 60 days of
completion of final course required - Required within 60 Days
if certification or accreditation not achieved upon hire must be willing to
travel or actively participate in remote training; caregiver allowed 3
attempts to complete certification exam - Required Upon Hire
Travel Requirements
Travel to off site locations may be required. - Required
Remote States: Candidates residing in the following states will be considered
for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana,
Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North
Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted
from any other state at this time.
QUALIFICATIONS
Skills and Abilities
Essential Technical/Motor Skills
Proficiency with online devices.
Proficiency with communicating via face-to-face, audio, written
communication.
Ability to prepare for and facilitate a meeting.
Interpersonal Skills
Excellent verbal and written skills, strong interpersonal skills and the
ability to perform as a team player.
Ability to work with peers at all levels in establishing and executing
strategies for the process improvement and solution selection, installation
and implementation of computer based solutions.
Highly focused on radical, loving service
Not afraid to think and act outside the box
Open and flexible
Able to think and act efficiently with minimal direction
A catalyst for change
Serves with HEART
Consultative
People- and relationship-oriented
Highly effective listener and communicator
Operates with strong integrity and ethics. Instills trust and honesty
Innovative and forward-thinking
Manages conflict without becoming defensive or angry
Self-reflective-knows strengths and weaknesses and self-manages effectively
Maintains a sense of humor and optimism under pressure
Essential Physical Requirements
Ability to work at a desk for a major part of the workday using an online
computer terminal and/or a personal computer and a telephone.
Ability to manipulate manuals, printed output, memos, periodicals, mail, and
written requests.
Ability to attend meetings at sites other than the normal workplace (on a
different floor or in a different building).
Essential Mental Abilities
Must possess the ability to solve problems using a high degree of logical
thought process.
Ability to make independent decisions based on the interpretation, analysis
and evaluation of changing data and conditions.
Also must be able to work on several tasks concurrently with great emphasis
on the retention of details.
Ability to switch between multiple tasks and projects.
Demonstrates a high degree of stress tolerance.
Must have the ability to retain a wide variety of knowledge about software
and hardware products.
Must be able to develop and organize short and long-range goals.
Essential Sensory Requirements
Adequate vision to read technical manuals and periodicals, memos, reports,
and other documentation and to use an online and/or personal computer
monitor.
Adequate hearing to understand verbal information and use a telephone.
Exposure to Hazards
Physical hazard of electrical shock is present when working with electrically
powered devices.
The job carries a high degree of stress stemming from the need to meet
demands and provide a customer-oriented service to the end users.
Eye and neck strain.
Other Skills and Abilities
Demonstrates the ability to function in a self-sufficient role and to accept
a great deal of responsibility.
Demonstrates a high degree of self-motivation and self-confidence resulting
in the ability to make decisions and to react to changing situations.
Mosaic Life Care is a health care system in northwest Missouri. With a vision of
transforming community health by being a life-care innovator, Mosaic places the
holistic needs of patients first by providing the right care at the right time
and place, offering high value and quality health care.
Mosaic has a wide array of benefits to meet each employee’s individual needs.
Our benefits were designed by listening to people just like you. Mosaic also
offers several perks with a focus on ensuring our employees feel valued,
including concierge services, employee lounge, wellness programs, free covered
parking, free on-site and virtual health clinics and many more. When paired with
compensation and recognition, it is what continues to make us the employer of
choice for employees at any stage of their journey.